What are the responsibilities and job description for the Regional Manager position at ServiceMaster Maintenance Systems by Nielsen?

With over 65 years of service, ServiceMaster Clean is a trusted leader for commercial cleaning. Every day more than 100,000 businesses worldwide depend on our commercial cleaning network to keep their workplaces clean and well maintained.

ServiceMaster by Crane IFS is currently looking to hire Regional Operations Managers located within the Detroit area.

As the Regional Operations, you will be a key part in the execution of ServiceMaster Clean’s operational processes, with a focus on delivering outstanding results. You will be responsible for managing the day to day services we provide at the regional level.

That includes managing customer relations, and strict adherence to health and safety regulations.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

Business Management

Manages team of Site Managers and their subordinates across designated locations
Addresses and provides guidance on all operational concerns from site managers
Serves as first point of escalation for site level client issues / concerns, escalates to the Regional Manager as required / appropriate
Performs regular (weekly) audit of all client locations, reporting results to Regional Manager
Evaluates and enforces (as appropriate) all ServiceMaster policies and processes
Provide guidance and training on policies, practices, creative strategies, and corrective actions as needed
Conduct formal investigations into all major incidents (Safety, HR, etc.) alongside senior site leadership, preparing final summaries / reports for regional management.
Working in tandem with site leadership, to ensure completion of all Special Projects (PO’s)
Communicate with external vendors for outsourcing supplies or services
Drafting, presenting, and implementing approved new policies
Monitor staffing and attendance levels across managed locations, and works with regional admin team and site leadership to address and resolve any staffing concerns
On call as Tier 2 internal escalation point (above Site Manager) for all issues / concerns / incidents / emergencies
Other duties as business needs required

Administration

Manage departmental budgets including labour, supplies and equipment

Approve departmental payroll and reconcile labour costs with budgeted forecasts

Maintain current customer and employee database and review every 6 months

Oversee and maintain company policy, procedures and forms

Monitor and validate accuracy of billing and invoicing information, and ensure collections targets are being met by the accounts staff

Oversee recruitment, hiring, progressive discipline, and terminations of employees

Verify purchases made have prior approval as per establish procedures

Conduct semi-annual / periodic account reviews to analyze revenue and / or labour rates

Prepare annual business unit operating budgets and business plans

Perform other duties as may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Regional Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Strong communication skills both written and verbal

Excellent leadership and effective decision making skills

Ability to engage, motivate and develop staff / crew to produce high levels of productivity

Highly organized with attention to detail

Demonstrated sound work ethics

Proven ability to build and maintain strong working relationships

Flexible, adaptable and able to work effectively in a variety of settings

Team player that fosters team-based learning

Educational Requirements

Education Required : High school diploma is required.

Degree or diploma in Operations / Business Management is preferred.

Work Experience Requirements

Work experience required : Minimum of three (3) years of managerial experience in operations environment, preferably in cleaning and / or distribution.

Competencies

Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.

Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.

Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.

Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.

Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.

Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.

Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.

Safety Awareness - identifies safety issues / problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.

Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements

This position requires a low level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

There is a low risk of exposure to adverse working conditions.

Time will be equally spent in an office environment and on site.

Compensation

The company offers competitive compensation packages, including :

Annual Salary $120,000 (starting salary will be based upon skills and experience)

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.

Salary : $120,000

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