What are the responsibilities and job description for the Restoration Technician position at ServiceMaster Rapid Response?
Company and Culture
For more than 60 years, ServiceMaster Clean has taken great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other.
We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results
We Are Committed to our customers and are guided in all we do by their needs.
We Are Complete and seek to provide exceptional service and engage in proactive behavior.
We Are Driven to pursue the highest standards and continuously improve in all aspects of our business.
We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction
- Paid Training • Competitive Pay • Flexible Schedules • Career Path Opportunities • Positive Atmosphere •
Title: Technician
Reports to: Production Crew Chief
Key Responsibilities:
- Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
- Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
- Completes assigned jobs according to company processes while maintaining quality control on each job.
- Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
- Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
- Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
- Responsible for making daily adjustments to the drying plan based on meter readings.
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
- Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
- Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
Job Requirements:
• High school graduate or equivalent
• Experience in the restoration or construction industry not required but preferred
• Valid Drivers' License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines
• Certifications are not required but preferred:
• WTR - Water Damage Restoration Technician
• ASD - Applied Structural Drying Technician
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
• Experience in the restoration or construction industry not required but preferred
• Valid Drivers' License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines
• Certifications are not required but preferred:
• WTR - Water Damage Restoration Technician
• ASD - Applied Structural Drying Technician
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Apply and become a part of ServiceMaster, one of the most respected professional cleaning companies in the Country. We pride ourselves on creating cleaner and healthier environments for our customer, their employees and customers. As a ServiceMaster Service Partner you belong to a team that works together to deliver the best solutions and customer service to our clients.
We offer paid training, excellent work/life balance and opportunities for advancement and a career path that matches your interests and goals.
Salary : $17 - $22