What are the responsibilities and job description for the Emergency Response Manager position at ServiceMaster Restoration Services?
About Us
Welcome to ServiceMaster Elite, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.
Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Elite, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.
With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.
Position Summary
As an Emergency Response Manager, you will be the first point of contact for customers following fire and water emergencies. This fast-paced role focuses on rapidly responding to unsold leads, identifying new opportunities, and building strong relationships to convert leads into customers. Representing our company onsite, you will offer support and guidance while promoting our services to restore homes and lives. When disaster strikes, basic needs like food, shelter, and clothing become priorities. ServiceMaster Elite partners with homeowners and insurance professionals to help put the pieces back together, prioritizing health and safety while providing the comfort that everything else can be restored or replaced. This position offers commission-based earnings.
Responsibilities
- As first on site, serve as the primary point of contact during emergencies, providing clear and timely communication to all involved parties.
- Coordinate with appropriate team members to ensure the deployment of resources, including personnel, equipment, and materials, to disaster sites.
- Communicate and coordinate client services with empathy, compassion, and care.
- Conduct damage assessments and prioritize restoration efforts based on severity and impact, including performing immediate board up services.
- Ensure effective communication among team members and stakeholders, providing regular updates and reports on progress.
- Foster a collaborative and high-performance work environment, promoting teamwork and professional development.
- Establish and maintain relationships with clients and vendors to ensure timely procurement of goods and services.
- Meets with the Production managers monthly to collaborate on how to improve communications and response times
- Assists Production managers to address and resolve any issues or conflicts that arise during the restoration process.
- Other duties as assigned or apparent.
Skills/Qualifications
The ideal candidate for this sales position will have experience in insurance claims or the restoration industry. Insurance adjuster knowledge a plus.
Required
- Fundamental understanding of outside sales and business-to-business sales tactics and techniques.
- Strong skills in prioritization, account forecasting and planning, negotiation, consultative selling, and superior organizational and time management abilities.
- Ability to work independently without direct supervision, demonstrating self-motivation, goal orientation, and effectiveness in fast-paced environments.
- Ability to work after hours and be on-call after normal business hours
- Exceptional interpersonal and communication skills.
- Familiarity with social media platforms and tools for lead generation. Digitally literate
- Valid driver's license, reliable transportation, and a clean driving record.
Preferred
- 2 years of proven experience in business-to-business outside sales, business development, or a related role (experience in emergency restoration is a plus).
- Previous experience in restoration, construction, or related industry
- IICRC Certification(s)
- Knowledge of safety procedures and best practices in moving and logistics
- Fluent in industry standards and protocols
- Fluency in both English and Spanish
Work Environment
This is an in-field position that requires frequent travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided.
Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.
Physical Demands
This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.
Why ServiceMaster Elite?
We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:
- 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
- Health Insurance: Access quality medical coverage to keep you and your family healthy.
- Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
- Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
- Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
- Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
- Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
- Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.
Why wait? Apply today to take advantage of these valuable benefits that enhance your career and personal life!
We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
