What are the responsibilities and job description for the Fire Restoration Technician position at ServiceMaster Restoration Services?
About Us
Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.
Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.
With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.
Position Summary
The Fire Restoration Technician is responsible for providing fire and smoke damage restoration services, including equipment handling, customer communication, and ensuring quality control on each project. The technician will manage job sites by retrieving work orders, loading necessary supplies, and explaining the restoration process to customers. The role also involves cleaning electronics affected by fire damage, maintaining equipment and vehicles, conducting post-job inspections, and preparing documentation for insurance reimbursement. This position requires physical labor, adherence to safety protocols, and participation in an on-call rotation.
Responsibilities
- Retrieve work orders and ensure all necessary equipment and supplies are loaded onto the truck before heading to the job site.
- Explain the fire restoration process and next steps to customers, using printed materials, with or without supervisor assistance.
- Complete restoration jobs following company processes, maintaining high-quality control and urgency.
- Perform fire and smoke damage repairs, including pack-out of contents, removing non-salvageable materials, and light construction or demolition work as directed.
- Clean and inspect electronics affected by the fire to ensure functionality and safety.
- Ensure proper handling of equipment, supplies, and vehicles; report malfunctions or damages to the supervisor.
- Conduct post-job inspections to ensure customer satisfaction, obtain approvals, and request payment when necessary.
- Prepare documentation and take photos in accordance with company policies to ensure proper insurance reimbursement.
- Participate in the on-call rotation.
- Other duties as assigned or apparent.
Skills/Qualifications
Required
- Strong communication skills to explain processes and next steps clearly to customers.
- Ability to work efficiently both independently and as part of a team.
- Ability to follow detailed instructions and maintain quality control standards.
- Must be physically able to perform restoration tasks and lift heavy objects when required.
- A valid driver’s license and reliable transportation are required.
- IICRC certification is a plus, but not mandatory.
Preferred
- Previous experience in fire damage restoration or a related field is preferred.
- Knowledge of fire damage restoration techniques and equipment.
- IICRC certification is a plus, but not mandatory.
- OSHA 10/30/40 Certification
- Previous experience with DocuSketch, Mica, or Restore 365
Work Environment
This is an in-field position that requires frequent travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided.
Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.
Physical Demands
This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.
Why ServiceMaster Restoration Services?
We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:
401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
Health Insurance: Access quality medical coverage to keep you and your family healthy.
Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.
Why wait? Apply today to take advantage of these valuable benefits that enhance your career and personal life!
We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
