What are the responsibilities and job description for the IT Administrator position at ServiceMaster Restoration Services?
About Us
Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.
Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.
With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.
Position Summary
This role will operate independently and is responsible for the effective management of hardware, software and associated technologies that support and enhance operations within ServiceMaster Restoration Services. If you like troubleshooting all sorts of technical issues and are interested in solving people's technical problems, this is the role for you!
Responsibilities
- Providing management of our 3rd party technology service provider.
- Solving some IT issues and raising escalated cases with our 3rd party technology service provider. Operating a help desk ticketing system, prioritizing requests as they arise.
- Manage the acquisition of computers, printers, phones and other company software.
- Managing, configuring, and supporting company’s UCaaS and Contact Center platform
- Setup and distribution of our laptop, peripherals and phone equipment to employees, along with associated user access management in coordination with MSP or other providers
- Assist in the creation of standard operating instructions, policies and workflow processes.
- Ensure compliance with Company and employment policies, safety policies and guidelines.
- Lead Ad hoc projects as assigned.
- Identify and execute cost saving and efficiency opportunities as they arise.
Skills/Qualifications
Required
- 5 years of IT Administration Experience
- Experience supporting an in office and remote workforce.
- Bachelor’s degree in information technology or information systems; however, experience may be substituted for formal educational credentials.
- Experience administrating Microsoft 365 and predominately Windows based environment
- Strong understanding of cybersecurity best practices
- Experience working in service desk platforms such as ServiceNow
- Experience managing and configuring iOS devices and device management through Jamf
- Experience evaluating and purchasing hardware and software
- Experience negotiating with vendors.
- Willingness to operate in a scaling environment.
- Strong independent decision making with a tendency for action.
- Technical skills are required, but this role is both IT and Business IT focused
- Willingness to learn as you go and be self-sufficient with technologies with which you are not familiar.
- Ability to handle competing priorities and quickly identify priorities.
- Friendly, approachable, trustworthy character with a genuine interest in resolving technical issues.
Preferred
- 1 or more years hands-on experience administering Dialpad UCaaS platform.
- Proven experience with Barracuda mail filtering platform.
- Experience managing SaaS platforms such as DocuSign, Monday, Adobe Suite.
- Strong knowledge of Microsoft 365 management.
- Understanding of virtual servers and associated management.
- Expert knowledge of Microsoft Office tools such as SharePoint, OneDrive, SharePoint, Outlook, Word, Excel, PowerPoint.
- Ability to manage and troubleshoot QuickBooks Desktop Enterprise.
- Experience with Cisco Umbrella, Microsoft Defender, Microsoft Intune and similar tools.
- PowerShell experience.
Work Environment
This role is in an office work environment. This position will primarily be indoors, working near or around other individuals in an office setting.
Physical Demands
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and small carry parcels, packages and other items, to walk short distances, and sit for extended periods of time.
Why ServiceMaster Restoration Services?
We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:
- 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
- Health Insurance: Access quality medical coverage to keep you and your family healthy.
- Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
- Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
- Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
- Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
- Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
- Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.
Why wait? Apply today to take advantage of these valuable benefits that enhance your career and personal life!
We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
