Water Mitigation Coordinator

Job Description

Job Description

Who we are what we do ServiceMaster Restore

ServiceMaster Restore is a top-performing ServiceMaster franchise servicing five counties in the region. ServiceMaster Restore does it all : Water, fire, smoke, mold, trauma, bio-hazard, hoarding, odor / pathogen control, reconstruction and more! At ServiceMaster of Salem we unite for the common goal of RESTORING PEACE OF MIND to our customers.

What the job looks like - Job Description :

The Water Mitigation Coordinator should be a master multi-tasker with excellent communication skills and an upbeat attitude. They should help provide a client experience that creates a positive lasting impression with our clients that differentiates us from our competition. They should be able to assist clients, employees, subcontractors, and management by ensuring a smooth claims process with a fully documented and updated file and confirming that all services are executed in a timely manner according to our service level agreements.

• This position is Wednesday-Sunday, 8AM-5PM.

What youll be doing - To be considered, youll need to be able to perform the following :

• Maintain polite and professional communication via phone, e-mail, and mail.
• Field client and adjuster calls and provide service and / or updates to meet the needs of the client.
• Create a line of communication between the client, our company, and other interested parties.
• Stay up to date and attempt to meet all Service Level Agreements with ServiceMaster, Third Party Administrators, and Insurance Carriers.
• Review compliance tasks through Restore365 each working day as well as have Crew Chief and Technicians review the job compliances before going to work site.
• Dispatch Supervisors and Technicians to new projects.
• Scrub compliances for all pending sales and work in progress, problem solve in getting compliances that are past due completed.
• Stay up to date on Web based monitoring platforms, MICA or other platforms, to assist in water mitigation; this includes coordinating monitoring service calls, updating information timely.
• Verify all necessary data is entered into Xactimate (sketches, photos, Demo sheets, etc.) and labeled correctly.
• Responsibility to track down information using all resources available.
• Assist with Accounts Receivable by accurately verifying payment responsibilities (owner / insurance) and communicating w / parties if requested.
• Make and document QA calls according to set compliances.
• Ensure fully documented files on all projects daily within internal and external systems.
• Meet each workday with to discuss status of on-going projects and to supervise the following requirements are met.
• Must be accountable for time keeping & follow ServiceMasters policies and procedures; Consistent attendance is crucial to this position's success.
• All other duties as assigned or needed.

What we require of you Must haves :

• Must be able to pass background and pre-employment drug screening

What were looking for - Youll be a great fit if you :

• Are adaptable, dependable work well with others.
• Have punctual tendencies and an organized approach to work.
• Possess excellent communication skills written and verbal.
• Desire to be proactive and create a positive experience for others.
• Have a background in similar fields / positions and customer service.
• Are highly computer literate with capability in email, MS Office and related business and communication tools.

What the job looks like - Employment type :

• Full-Time
• Must be able to work Monday to Friday, 8AM to 4 : 30PM

What the position requires of you - Physical Demands & Working Conditions :

• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones etc.
• Fingering and Repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.

What youre looking for - Benefits Compensation :

• Full time, Wednesday through Sunday, 8AM-5PM.
• Medical, Dental and Vision Insurance
• 401K Retirement plan with Employer 3% contribution
• 9 paid holidays & PTO
• Training provided
• Opportunity for travel
• Professional development, as desired

Submit your resume today for consideration.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.