What are the responsibilities and job description for the Water Damage Restoration Sales Estimator position at ServiceMaster Restore of Greater Pittsburgh?

Job Description

Position Overview :

As an important member of our Restoration Sales Team you will be providing the initial inspection and meeting with our clients who have experienced damage to their property from water, flood fire and storm. Your detailed inspection of damages and preparation of initial response plan will allow our team to help return these residential and commercial clients to pre disaster condition. You will be part of the regions most highly regarded specialty cleaning, property restoration and repair team. Your current experience along with extensive ongoing training will enable you to provide the legendary service that ServiceMaster of Greater Pittsburgh is known for. You will use your sales and communication skills to provide "Peace of Mind" to our clients. Your earning potential will be determined by the expertise you develop along with the effort you put forth as a Restoration Sales Estimator.

What we do :

We provide emergency property restoration and reconstruction services to residential, commercial and institutional clients in the western Pennsylvania area and beyond. Our service teams operate in a similar manner as a hospital emergency room in providing a wide variety of services to damaged or injured property. Our customers are leading insurance companies, property management companies as well as local hospitals, colleges and venues. Our staff provides expert guidance to those who experience unplanned and unexpected property damage. We provide expert drying of buildings after flooding and water damage, detailed cleaning, sanitizing, deodorization and comprehensive repair and reconstruction services. We are "The Best Call to Make in the Worst Situation" !

Through our 4 service divisions we provide retail specialty services to residential and commercial clients; emergency water, fire and smoke restoration to a wide variety of clients local and regional, we provide complete repair and reconstruction services as well as environmental and hurricane and national response to catastrophic events.

General Responsibilities :

Respond to assigned leads to inspect and provide scope for damages from fire, water, smoke and storms.
Present extreme professionalism as you introduce yourself and company to the property owner.
Quickly access the needs of the property and client and prepare on the spot presentation
Present the company value proposition to the customer selling your self, the process and the company.
Explain in detail what needs to happen and lead client to the right decision.
Obtain all required signed documents once the client gives the go ahead.
Do detailed moisture inspection or smoke and fire inspection to determine conditions and extent of damage.
Provide photos, drawings and other detailed reporting to allow for mobilization of emergency response teams.
Communicate with office to discuss equipment and manpower needs for emergency response.
Review with client what will be happening next and set proper expectations for what they will experience.
Set the project up for success by your product knowledge, detail of your inspection, communication and sales skills.

Enjoy our Perks / Benefits :

Very competitive compensation plan with monthly bonus and incentives

Continuous training and development in a recession proof business

Health Insurance Plan

Company paid Life Insurance

Company paid long term disability

Paid Holidays

Company 401k Program

Paid Personal Time Off Programs

Clothing allowance

An opportunity to make a difference in the peoples lives that we serve

Skills and Requirements :

High school graduate or equivalent; college degree preferred

3-5 years experience in the Disaster Restoration field

IICRC Certification WRT and ASD or strong verifiable restoration expertise required

Experience with MICA or other drying tracking software

Experience with Xactamate estimating software a plus

Sales experience not required but this is a consultative sales position that requires willingness to close deals

Valid Driver's License and satisfactory driving record

Good verbal and written and communication skills

Outstanding customer service skills

Highly motivated, strong work ethic and enjoy the selling process

Build rapport easily and establish trust, leading to lasting customer relationships

Can effectively present information to customers one-on-one and in small groups

Has a good aptitude for basic math necessary for doing calculations related to the sales process

Some work required outside of traditional working hours as part of our emergency response program

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to :

Move up to 40 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

Crawling, bending and stooping and reaching to provide materials inspections and conditions assessments.

Moving, setting and using step ladders and extension ladders to 16 ft.

Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.

Be capable of quickly accessing conditions, draw on training and experience to quickly come up with a solution and communicate to both the property owner and the office / production teams.

Be exposed to various inside working conditions : The change of building environment such as with or without air conditioning and heating.

About Service Master of Greater Pittsburgh :

ServiceMaster of Greater Pittsburgh provides highly sought after specialty cleaning and property restoration services to a wide range of customers who have come to respect our brand. We are a leading franchisee in the ServiceMaster network that has allowed us to service customers nationwide. We have made our customers a priority and deliver award-winning service that focuses on outstanding customer experience. Through our 4 service divisions we provide retail specialty services to residential and commercial clients; emergency water, fire, and smoke restoration to a wide variety of clients local and regional, we provide complete repair and reconstruction services as well as environmental and hurricane and national response to catastrophic events. We are "The Best Call to Make in the Worst Situation!"

Please visit our website : servicemasterofgreaterpgh.com

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Water Damage Restoration Sales Estimator

What are the responsibilities and job description for the Water Damage Restoration Sales Estimator position at ServiceMaster Restore of Greater Pittsburgh?

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