Collections Specialist

• Collections & Payment Follow-up: Proactively manage overdue accounts, contact customers to request payment, and negotiate payment plans as necessary.
• Insurance & Claims Coordination: Work closely with insurance adjusters and companies to ensure claims are processed quickly and payment is received. Follow up on insurance payments and resolve any issues or discrepancies that arise.
• Third-Party Collections Agency Liaison: Collaborate with external collections agencies to track accounts in the collections process, provide necessary documentation, and ensure timely payment resolutions.
• Documentation & Record-Keeping: Accurately document all customer interactions, payment arrangements, and progress in the CRM system. Ensure all required paperwork, estimates, and related documents are provided for timely payment processing.
• Job Estimates & Discrepancy Resolution: Work with project managers and estimators to review job estimates and ensure that payment discrepancies or billing issues are addressed and resolved in a timely manner.
• Customer Communication: Handle customer inquiries related to billing, payment terms, and claims status. Maintain clear and professional communication with customers to resolve any concerns or disputes that may delay payment.
• Reporting & Tracking: Regularly monitor account statuses, prepare aging reports, and provide management with updates on collections progress.
• Compliance & Adherence: Ensure that all collections activities adhere to company policies and applicable laws, including compliance with the Fair Debt Collection Practices Act (FDCPA).

• High school diploma or GED required.
• Previous experience in collections, billing, or customer service, ideally in the insurance or construction industry.
• Strong communication and negotiation skills, with the ability to handle sensitive conversations professionally and effectively.
• Ability to prioritize tasks and manage multiple accounts with competing deadlines.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
• Strong problem-solving skills, particularly in resolving payment issues and disputes.
• Knowledge of insurance billing processes and experience working with adjusters or claims departments is a plus.

• Ability to sit for extended periods, using office equipment such as computers and phones.
• Frequent use of hands and fingers for typing and other repetitive motions.
• Strong attention to detail and ability to focus on tasks for extended periods.
• Ability to communicate clearly and professionally with customers and third parties.
• Work in a typical office environment.

• Hourly rate: $12 - $16 per hour, based on experience.

• Be a vital part of a growing company that values your contributions to the success of the business.
• Opportunity to work in a collaborative, fast-paced environment with a supportive team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.