Mitigation Project Manager - Residential + Commercial

Are you ready to lead impactful projects that restore both residential and commercial properties after disasters? As a Mitigation Project Manager at ServiceMaster, you’ll oversee the mitigation process—from the first damage assessment to preventing further harm—ensuring exceptional results. You’ll collaborate with homeowners, business clients, contractors, and insurance adjusters, driving mitigation projects to completion on time, within budget, and up to ServiceMaster’s unparalleled standards. This is your chance to make a difference, mitigate future damage, and bring order to chaos with precision and expertise.

What you’ll be doing - Job Responsibilities:

• Overseeing residential commercial mitigation projects from beginning to completion, including communication with in-house and outside parties involved in production aspects.
• Proactively seeking and pursuing leads for potential mitigation projects to generate new business.
• Creating a full schedule of services for our clients.
• Conducting job site visits and writing estimates as necessary.
• Using specified estimating software as required, Clerk of the Works Xactimate, to job estimates.
• Utilizing all software programs necessary for job estimating job management.
• Scheduling and communicating with a mix of in-house technicians and subcontractors.
• Maintaining constant and professional communication with customers.
• Providing excellent customer service and building relationships with insurance adjusters.
• Managing documentation with third-party administrators, insurance adjusters, and policyholders.
• Ensuring project profitability by managing costs and budgets effectively.
• Following established policies and standard operating procedures to ensure successful job completion.
• Obtaining signed Work Authorization forms and other necessary documentation to begin jobs.
• Collaborating with other production managers, job coordinators, and production teams to ensure high-quality service.
• Helping to identify, hire, and develop technicians.
• Completing billing-related duties as scheduled or assigned.
• Ensuring compliance with service level agreements and documentation requirements, facilitating feedback, and collecting required documents, photos, and CRM notes.
• Staying up to date with and meeting all service level agreements with ServiceMaster, third-party administrators, and insurance carriers.
• Properly logging information in Restore365 and other documentation services as necessary for jobs.
• Utilizing personal protective equipment and self-care to protect against biohazardous contaminant exposure.
• Participating in training seminars, completing, and maintaining required certifications.
• Performing all other duties as assigned.

What we’re looking for - You’ll be a great fit if you:

• Are a great leader with strong organizational skills, business acumen, and adaptability.
• Possess excellent judgment and humility while managing competing responsibilities.
• Are proficient with computers, including email, MS Office, CRM software, and Xactimate or similar estimating software.
• Have experience running your own projects/jobs as a project manager or supervisor, preferably in the disaster restoration industry.
• Demonstrate a commitment to personal and professional growth through training and certification completion.

What we require of you – Must-haves:

• Bachelor’s degree or equivalent project management experience (disaster restoration industry experience preferred, but not required).
• 2-10 years of experience in project management or supervisory roles.
• Ability to pass background and pre-employment drug screening.
• A valid Oregon Driver’s License with a clean driving record.
• Adherence to ServiceMaster’s Zero Tolerance policy and all company personnel policies.

What you’re looking for - Benefits & Perks:

• Base Annual Salary: $50k - $60k, depending on experience.
• Impressive Monthly Bonus / Commission Structure – with the opportunity to earn up to an additional $5k-$30k annually
• 401K Retirement Plan: Employer 3% contribution.
• Medical, Dental, and Vision Insurance.
• Company Vehicle
• Tech - laptop iPhone

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Since its founding in 1929 by Marion E. Wade, a former minor league baseball player, ServiceMaster has stood by its word and its customers. As a result, it has grown into a world-class company composed of a family of brands that provides residential and commercial services to 5 million customers in the past year alone.
Today, ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Whether dealing with a burst pipe that impacts one home or a natural disaster that impacts the entire community, we’re by your side 24/7/365 to restore your property and your peace of mind.

Pay: Starting at $50000 / year

Pay:

• Bonus pay
• Commission pay

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Referral program
• Paid training

Job Type: fulltime

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education: Associate's degree

Work location: On-site