What are the responsibilities and job description for the Service Coordinator position at ServiceMaster Restore?
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ServiceMaster NCR has been a leader in disaster response services in the DC Metro area for over 38 years. We specialize in water damage restoration, mold remediation, hoarding and bio-hazard cleanup, and more. If you are looking for a role within a collaborative and supportive work environment, apply today!
We are seeking a proactive and detail-oriented Service Coordinator to join our team. The Service Coordinator will be responsible for managing jobs throughout the restoration and reconstruction process, ensuring timely and accurate communication with customers, insurance agents, and internal team members.
Job Title: Service Coordinator
Location: On-Site - Alexandria, VA
Fast Interview and Hiring Process.
Requirements
Comfortable speaking on the phone and guiding customers through stressful events.
Attention to detail and availability to work in a fast-paced environment
Proficiency in Google Workspace and/or Microsoft Office Suite
Comfortable learning new software programs
Excellent communication skills, both written and verbal.
Ability to multitask, prioritize tasks, and manage time effectively
Strong organizational skills and the ability to maintain confidentiality and professionalism
Experience in restoration, construction, or related service industry is a plus.
Job Description
As the first point of contact for all incoming calls, the Service Coordinator is responsible for speaking with the customer, ongoing customer follow-up, handling service complaints, logistics of dispatching field personnel to jobs while ensuring that job task deadlines are met. The Service Coordinator will be responsible for daily follow-up to ensure that all required documentation, estimates, and procedures are followed according to required program guidelines.
Responsibilities include:
Answering customer calls and addressing their inquiries
Scheduling and assigning technicians for service appointments and estimates
Learning and understanding the claims flow process – Water Mitigation, Mold Remediation, Reconstruction, and other work
Manages data entry for each claim from the First Notice of Loss through to the completion of the job in the CRM system
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in the required operating system making sure the job flows efficiently through the claims process
Ensure that uploading photos, and other documents are appropriately described/titled and uploaded in real-time and Follow up to get missing required data from homeowner and insurance/mortgage information not obtained on the initial call
Manages Customer Service issues and complaints, documenting actions and resolution
Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with the adjuster
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
Founded in 1986, ServiceMaster NCR in Alexandria, VA, has been dedicated to providing exceptional service to our local community. As a proud franchise of the ServiceMaster family, we uphold a long-standing tradition of excellence, helping our neighbors and businesses recover from disasters and disruptions.
At ServiceMaster NCR, we are committed to assisting our community 24/7/365. Whether it's a burst pipe affecting a single home or a large-scale disaster impacting the entire area, our team is always ready to restore properties and deliver peace of mind.
Our mission is to handle every restoration project with care and efficiency, ensuring our clients can return to their normal lives as quickly as possible.
Pay: $50000 - $60000 / year
Pay:
Other
Benefits:
Health insurance
Dental insurance
Vision insurance
401(k)
Paid time off
Paid training
Referral program
Employee discount
Profit sharing
Other
Job Type: fulltime
Schedule:
Monday to Friday
Education: High school degree
Work location: On-site
Salary : $50,000 - $60,000