Lead Tech

Position Overview
Restoration Jobs Monitor inspects tasks to ensure completion of drying, demolition, and restoration activities. Prepares documentation according to company policies and procedures. Explains processes to customers in person. Supervises technicians ensuring safety standards are followed.

Job Responsibilities

• Knowledge of disaster restoration industry
• Retrieves work orders, loads equipment and supplies on truck, arrives at work site
• Completes jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Performs daily monitoring and required activities on active jobs with a sense of urgency
• Explains processes to customers in person using printed materials as a guide
• Interfaces with adjusters to resolve issues and answer questions about loss
• Completes sketch and scope sheet for estimate, completes drying records using mobile software
• Inspects jobs after completion, obtains customer signatures for approval purposes, requests payments when necessary
• Resolves customer issues, communicates daily job activities with key company staff
• Prepares and reviews documentation including notes, photos, and documents signed by customer according to company policies using software for insurance reimbursement
• May train new technicians or operational team members
• Ensures safety standards are followed during all active jobs
• Valid Driver's License and satisfactory driving record
• Strong verbal and written communication skills
• Strong problem-solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Reports to work on time in a clean, complete uniform
• Reads and follows product label usage instructions

Job Requirements

• High school graduate or equivalent
• Valid driver's license and satisfactory driving record
• Good verbal and written communication skills
• Role models customer service expectations with homeowners, adjusters, vendors etc.
• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience with using Xactimate is preferred but not required
• Must be able to prioritize activities and meet deadlines
• Experience in training and managing others
• Strong problem-solving skills
• Communicates customer issues, job activities with key company staff
• Certifications are preferred, but not required:
  • ASD - Applied Structural Drying Technician
  • FSRT - Fire & Smoke Restoration Technician
  • OCT - Odor Control Technician
  • WRT - Water Damage Restoration Technician

Physical Demands and Working Conditions

• Moves up to 70 pounds often, lifting, carrying, pushing, pulling, or repositioning objects
• Stands and walks for extended periods of time, lifting, squatting, crawling, and crouching
• Expresses or exchanges ideas with others and receives detailed information given
• For safety reasons, respirators must seal to face
• Exposed to various inside and outside working conditions: changing environment