What are the responsibilities and job description for the Program Manager position at ServiceNet?
Program Manager
Mental Health Recovery Services (MHRS)
Location : Greenfield, MA
Salary : $50,079 - $52,139
ServiceNet is seeking a compassionate person who believes in the power of hope, recovery, and empowerment to join our team as a Program Manager. As part of a collaborative team, you will lead a dedicated group of professionals in fostering a positive, person-centered environment where individuals can thrive. You will be at the heart of our mission to help residents of our group living environment overcome challenges and reach their fullest potential.
As a Program Manager, you will play a critical role in guiding both staff and residents through a journey of personal growth and recovery. Your leadership will help create a safe, trauma-informed environment where participants feel supported in their goals, respected in their choices, and empowered to reclaim their independence. Every day, you will witness the transformation that comes from providing the right support at the right time—and that’s where the magic happens.
Key Responsibilities :
- Lead with Purpose : Oversee the day-to-day operations and activities of the group living environment, ensuring that everything runs smoothly and that residents receive the highest level of care.
- Support Staff Growth : Supervise and provide consultation to staff, fostering a team that is compassionate, skilled, and confident in their roles.
- Be a Mentor for Participants : Work one-on-one with residents to help them achieve personal goals, develop skills, and maintain their community involvement. Your meaningful interactions will empower residents to reach milestones and gain independence.
- Create Personalized Plans : Collaborate with the clinician to develop person-centered, trauma-informed treatment plans that support each resident’s individual needs and goals.
- Ensure Financial Wellness : Oversee financial assessments and money management plans, ensuring that residents receive the support they need to maintain financial stability.
- Keep Everything Running Smoothly : Manage program schedules, lead weekly staff meetings, and ensure all documentation is completed on time and meets program standards.
- Be There in Critical Moments : Consult with clinical staff during crisis situations and take part in the on-call rotation to provide timely support when it's needed most.
- Make a Real Difference : You’ll have a direct impact on the lives of residents, helping them grow stronger, more confident, and more independent.
- Collaborate with a Dedicated Team : You’ll work with a passionate and supportive team that believes in the power of recovery and personal growth.
- Lead with Compassion : You’ll guide both staff and residents through meaningful interactions that build trust, foster resilience, and create lasting change.
- Witness Transformation : Every day, you’ll see the incredible progress residents make on their journey toward a brighter, more hopeful future.
- Professional Growth Opportunities : This role offers continuous learning and growth in a supportive environment where your leadership and skills can shine.
- High school diploma or GED required; Bachelor’s degree and supervisory / management experience preferred.
- Experience working in the mental health field.
- Valid driver’s license for at least six months and a good driving record.
- Excellent communication, computer, and organizational skills.
- Physical ability to help residents and keep them safe.
- Training in MAP (Medication Administration Program), PABC, and / or First Aid is a plus. Benefits :
- 401(k)
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
Why You’ll Love Working Here :
Qualifications :
Learn more about ServiceNet
https : / / www.servicenet.org /
ServiceNet is an equal opportunity employer.
Salary : $50,079 - $52,139
