What are the responsibilities and job description for the Relief & Scheduling Coordinator position at ServiceNet?
Job Description
Job Description
Benefits :Relief & Scheduling Coordinator
Location : West Springfield, MA
Full-Time
Schedule : Monday-Friday, 9a-5p
Starting Pay : $22 / hr
The Relief & Scheduling Coordinator is responsible for ensuring adequate staffing coverage across programs by managing schedules, filling vacancies, and deploying relief staff efficiently. This role requires real-time problem-solving, strong communication, and the ability to work with scheduling platforms and databases to optimize relief staff utilization.
Key Responsibilities :
Scheduling & Vacancy Management :
- Manage and coordinate schedules for relief staff across multiple programs
- Identify and fill shift vacancies efficiently
- Monitor open shifts and proactively address coverage gaps to ensure program needs are met
- Respond quickly to last-minute callouts or scheduling conflicts, adjusting coverage as needed
- Ensure staff schedules comply with shift requirements, policies, and program needs
- Approve staff transfers and update records accordingly in internal database
- Track and manage leave requests
- Work with leadership to train and support relief staff in understanding scheduling processes
- Maintain and improve scheduling workflows to enhance efficiency and accuracy
- Collaborate with HR and leadership to refine scheduling tools and procedures
- Monitor scheduling trends and recommend adjustments to improve staff deployment
- Ensure data accuracy in scheduling platforms
- Serve as the primary point of contact for scheduling inquiries from staff and program leaders
- Work closely with program managers to anticipate and address staffing needs
- Maintain a positive and collaborative work atmosphere, ensuring smooth scheduling operations
- Required : 1 years of experience in scheduling, staffing coordination, or workforce management.
- Proficiency in scheduling software (e.g., ShiftBoard) and office applications (Excel, Word, Outlook)
- Strong organizational and problem-solving skills
- Ability to multi-task and respond quickly to staffing challenges
- Experience in human services or residential programming is a plus
- Excellent verbal and written communication skills Benefits :
- 401(k)
- Generous time-off package
- Comprehensive health and dental insurance
- 403(B) retirement plan with employer matching
- Paid life insurance and long-term disability benefits
- Advancement opportunities, tuition assistance, and more
Staff Coordination & Oversight :
Process Improvement & System Management :
Communication & Stakeholder Support :
Qualifications :
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With dedicated staff members, we work together to make a meaningful difference in the lives of others.
Want to learn more about ServiceNet?
https : / / www.servicenet.org /
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Salary : $22
