Scheduling Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Scheduling Coordinator
Divisions: Developmental Brain Injury Division (DBIS) / Mental Health Divisions
Location: Holyoke, MA
Full-Time
Starting Pay: $22/hr

Position Summary:
The Scheduling Coordinator plays a key role in managing the effective and efficient deployment of staff across various programs to meet critical organizational needs. This role requires a balance of strategic planning, real-time problem-solving, and data-driven decision-making to ensure optimal staff coverage and compliance with organizational policies. The Scheduling Coordinator serves as a central point of communication for staff, program leaders, and other stakeholders to maintain seamless operations and high-quality client care.

Scheduling and Staff Deployment

• Coordinate scheduling for a pool of relief and flexible staff to ensure adequate coverage for all programs.
• Assign shifts and communicate assignments promptly to meet programmatic and staffing needs.
• Utilize scheduling platforms to manage open shifts, track staff availability, and optimize resource allocation.
• Address last-minute scheduling challenges, deploying staff to fill critical gaps efficiently.

Staff Management and Oversight

• Oversee compliance with organizational policies, including:
• Minimum shift requirements and hours.
• Required certifications and training completion.
• Adherence to assigned locations and schedules.
• Address non-compliance with established corrective actions, ensuring accountability among staff.
• Collaborate with leadership to onboard, train, and support new relief staff in understanding scheduling processes and expectations.

Process Development and Improvement

• Partner with leadership and the Information Systems team to refine scheduling tools and processes.
• Develop and implement standardized procedures to streamline shift assignments and staff communication.
• Monitor and evaluate scheduling practices to identify opportunities for efficiency and cost savings.

Data Management and Reporting

• Maintain accurate records of scheduling activities, staff utilization, and shift coverage.
• Work with the Scheduling Manager to analyze data to identify trends, gaps, and areas for improvement in scheduling practices.
• Generate reports for leadership to support strategic planning and operational decisions.

Stakeholder Collaboration

• Act as a liaison between staff, program directors, and management to ensure alignment and effective communication.
• Provide support to program leaders by addressing staffing needs proactively and resolving issues promptly.
• Foster a collaborative environment that prioritizes consistency and quality of care for clients.

Qualifications:

• High school diploma or proven experience in high volume staffing coordination
• Minimum of 1 year of experience in scheduling, staffing coordination, or a related administrative role.
• Proficiency in scheduling platforms (e.g., ShiftBoard) and basic office software (e.g., Excel, Word, and Outlook).
• Strong analytical skills for data interpretation and decision-making.
• Exceptional organizational and multitasking abilities.
• Strong verbal and written communication skills.
• Problem-solving mindset with the ability to work effectively under pressure.

Benefits / Incentives:

• Paid orientation and trainings
• Generous time-off package
• Comprehensive health and dental insurance plans
• 403(B)-retirement plan, with employer matching
• Long-term disability benefits; paid life insurance
• Advancement opportunities; tuition assistance; and several more benefit options

Want to learn more about ServiceNet?
https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.