Director, Learning Business Partners - Sales Learning & Enablement

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Director, Learning Business Partners - Sales Learning & Enablement, is a key thought partner for the AMS GTM leader to creates and implements data-driven learning strategies to boost sales performance. Working closely with sales and supporting cross-functional leadership as a trusted partner, you will help identify priorities, address performance gaps, and deliver impactful learning solutions aligned with company goals. Additionally, you will lead a team of Learning Business Partners to ensure effective implementation and success of these strategies for their stakeholders.

Key Responsibilities:

· Strategic Partnership: Refine corporate priorities to develop a tailored strategy to address identified performance gaps, including specific sales objectives, learning development plans, and accountability measures.

· Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical enablement initiatives.

· Program Design & Deployment: Create and implement learning programs to improve sales productivity and engagement.

· Stakeholder Collaboration: Work with Sales, Marketing, Product, Operations, and Learning & Development teams on enablement initiatives.

· Data analysis and reporting: Collect, analyze, and interpret data to identify trends and support decision-making.

· Data Analysis: Analyze sales data to identify trends and skill gaps, developing targeted learning solutions.

· Program Management: Oversee learning programs from assessment to execution and impact measurement.

· Process improvement: Identify opportunities to optimize enablement workflows and processes to improve efficiency and productivity.

· Advocacy: Represent sales learning needs across the business for continuous development investment.

· Team Leadership: Mentor the learning team, fostering innovation and accountability.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8 years in sales enablement or related fields, preferably in high-growth environments with knowledge of sales methodologies and pipeline management.
• Executive Presence: Experience collaborating with senior sales leaders to drive business impact.
• Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement.
• Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts.
• Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
• Conflict resolution: Ability to mediate between business requirements and multiple stakeholders.
• Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives.
• Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately.
• Leadership and coaching skills: Ability to guide and motivate individuals to achieve their performance goals.
• Technical aptitude: Familiarity with sales analytics tools (dashboards, CRM, pipeline, etc.) to provide actionable insights that inform sales learning strategies.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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