What are the responsibilities and job description for the Director Product Design AIML position at ServiceNow?

What you get to do in this role :

Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world
Directly lead and manage 810 designers and / or managers
Change the way people work through design thinking and develop experiences using AI Machine Learning and Mobile technology
Oversee a portfolio of products while acting as a mentor & manager to subordinates.
Work closely with Product and Engineering from strategic definition planning architecture through tactical execution of the Product Roadmaps
Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
Lead user needs assessment task analysis and develop user profiles; identify key tasks for user research competitive analysis and user testing develop usability plans
Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
Rapidly iterate theoretical task scenarios navigation map flow and statetransition diagrams to document design decisions
Oversee your teams work : detailed mockups and prototypes and behavior specifications.
Ensure a consistent experience across the mobile and desktop platforms
Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices
Oversee UI layouts including controls labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification
Participate in documentation development process such as user experience specifications testing and evaluation
Work closely with product management in UX ideation and innovation

Qualifications :

To be successful in this role you have :

Enterprise product design experience

An inspiring portfolio representing the process you follow to build insanely great experiences

Demonstrated experience in defining and / or working with robust design systems

Demonstration of any accessible projects you have built

At least 8 years of visual and interaction design with 5 years of Experience Design or equivalent.

At least 3 years of experience managing design teams

Expert with Sketch Photoshop or other design tools

Ability to do rapid prototyping in Axure Keynote Framer Principle or similar tools

Ability to understand and distill complex problems into clean solutions.

Must have strong written and verbal English communication skills

Must have excellent teamwork communication and technical problemsolving skills to contribute within a multifunctionaland multidisciplined team

Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment

Must be able to work with minimal supervision in a fluid fastpaced and truly agile environment

Expected to demonstrate a high level of initiative good sense of humor and a make it work ethos

Must be able to travel up to 20% of the year

Expertise in one or more of the following product spaces : IT Security Management IT Operations Management Security Operations HR Service Delivery Customer Service Management (CSM) or Finance & Legal

Experience in creating content and / or designing with compliance to WCAG 2.0 / 2.1 AA guidelines is a plus

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $195700 $342500 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work : Employment Type :

Fulltime

Salary : $195,700 - $342,500

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Director Product Design AIML

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