What are the responsibilities and job description for the Executive Experience Consultant position at Servicenow?
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We're seeking an exceptional Executive Experience Consultant to join our elite team of customer engagement professionals. This is not a traditional program management role – it's a strategic position where you'll serve as a trusted advisor to both our valued customers and internal stakeholders, orchestrating high-stakes executive engagements that drive business transformation and accelerate growth.
Key Responsibilities :
- Design and execute sophisticated engagement strategies that align with both customer objectives and ServiceNow's strategic priorities.
- Develop deep understanding of customer business challenges and transformation goals to align to our compelling narrative arcs.
- Partner with sales leadership to identify and capitalize on strategic opportunities within key accounts.
- Drive thought leadership in executive engagement approaches and best practices.
- Orchestrate strategic, complex pursuits that require adept technology-based problem-solving while delivering a "wow" white-glove experience.
- Orchestrate all aspects of the executive engagement from planning to flawless execution, ensuring every detail exceeds expectations.
- Develop strong relationships with C-level executives, becoming a trusted strategic advisor.
- Collaborate cross-functionally to integrate the latest product, industry and solution insights into impactful customer engagements that inspire and ignite.
- Capture and analyze data / feedback to continuously elevate the program experience.
- Align technology to storytelling to drive maximum impact through advising technology and speaker bureau on content delivery.
- Exemplify ServiceNow's innovative culture through your creativity and white-glove service delivery.
- Be a strong voice, owning your seat at the table to instruct and drive a successful program strategy.
- Create a culture of proactive sales partnership through ongoing alignment, communication and reporting.
- Partner with the Head of Centre Lead on the smooth running of the centre and execution of customer engagements.
- Lead initiatives and participate in tiger teams on a case-by-case basis.
Qualifications
Join our team and showcase your world-class expertise in delivering awe-inspiring executive engagements that shape our global strategic partnerships.
Work Environment :
We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or staffing@servicenow.com for assistance.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
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