GLD Business Process Efficiency Lead

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

GLD Business Process Efficiency Lead Role Summary.  The role of the GLD process efficiency lead is to conduct thorough evaluations of business processes to identify inefficiencies and waste, and developing strategies to streamline operations and improve productivity. They also involve developing consistent process standards, maintaining a library of business processes, and leading process improvement projects to ensure timely and budget-compliant completion.

Key Responsibilities

• Process Analysis and Optimization: Conduct thorough evaluations of current business processes to identify areas of inefficiency and waste. Develop and implement strategies to streamline operations, reduce costs, and improve overall productivity.

  •Process Standards & Management: Develop consistent standards for process definition, and train others on how to apply tools and templates to their relevant area. Maintain a library of business processes.

  •Project Management: Lead process improvement projects from start to finish, ensuring they are completed on time and within budget. Coordinate with various departments to align project goals with organizational objectives and track progress.

  •Stakeholder Collaboration: Work closely with team members, managers, and other stakeholders to gather insights and feedback on existing processes. Foster a culture of continuous improvement by encouraging open communication and collaboration across the organization.

  •Training and Support: Provide comprehensive training to employees on new processes, tools, and best practices. Offer ongoing support to ensure that changes are effectively implemented and adopted by all team members.

  •Change Management:

  •Manage the transition of process changes, addressing any resistance and ensuring smooth implementation.

  •Engage with stakeholders to secure their buy-in and support for new initiatives, fostering a positive attitude towards change.

Qualifications

To be successful in this role you have:

• Bachelor’s degree in Business Administration, Engineering, or a related field.

  •5 years of experience in process management or a similar role.

  •Certifications such as Lean Six Sigma or PMP.

  •Familiarity with process mapping and improvement tools.

   

  Skills:

  •Strong analytical skills to evaluate and improve processes.

  •Project management experience.

  •Excellent communication skills to convey complex ideas.

  •Problem-solving abilities.

  •Team leadership and motivation skills.

  •Attention to detail

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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