What are the responsibilities and job description for the GLD Program Success - Launchpad Academy Program Specialist position at ServiceNow?
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Our Team
With a focus on developing talent of the future, the Early in Career & Individual Contributor Capabilities team plays a significant role in ServiceNow’s overall talent strategy. We are passionate about hiring and developing this talent to ignite our innovative and diverse ideas, and this role will support ServiceNow’s Early in Career development strategy across all our businesses.
The Opportunity:
The ideal candidate must thrive in a highly dynamic and changing environment and will help us deploy high-touch, impactful, and consistent Early in Career employee and Individual Contributor experiences with focus, empathy, operations, creativity, and innovation. You have high energy and the ability to thrive in a fast-paced environment while also being passionate about partnering with cross-functional teams.
What you get to do in this role:
Drive integration, growth, and retention of Early in Career talent through the development and implementation of career defining experiences and programs
Build, pilot, and execute a brand-new, skills-focused program for Early in Career and Individual Contributor employees
Partner across regions and throughout the people organization to deliver exceptional programs and meet the needs of our business units
Act as a senior project manager for one development product for ServiceNow, testing and learning and evolving the strategy to deliver at scale
Monitor and measure program metrics to continue to scale high performing programs
Innovate and execute upon a localized development strategy
Be the champion for the company, including living the values and purpose and being an important storyteller about ServiceNow today and in the future
Be curious, creative, and innovative about ServiceNow and our products and leverage the self-serve portals to enhance and better our development models
Have a passion for candidate/employee growth and development and infusing a sense of belonging into everything we do
Drive process & program improvements
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 2 years of experience in project management or program management
- 2 years of experience working with high volume early in career talent
- Strong track record of managing multiple projects simultaneously while owning larger programmatic initiatives
- Able to communicate effectively and deliver presentations to groups at varying levels
- Excellent communication skills
- A self-motivated and a highly organized professional who thrives in a fast-paced, dynamic environment who can prioritize and pivot accordingly to the current work demands
- Flexible, comfortable with ambiguity, ability to embrace change with a creative eye
- Passionate for delivering exceptional candidate/new hire experiences
- Able to partner with others to manage a large programs budget, including partners, tools & events
- Consistently seeking out process improvement, leverage innovations and consider automation to improve or reinvent programs
- Desire to partner and share best practices with teammates
FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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