What are the responsibilities and job description for the Manager, Machine Learning Engineering Management position at Servicenow?
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Team :
The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries.
At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to the latest advancements in AI, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making.
Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems.
A Typical Day in This Role :
- Team Leadership : Coordinate and oversee daily development activities while mentoring and supporting your team.
- Cross-Functional Collaboration : Engage with other teams, product managers, and stakeholders to ensure alignment and project success.
- Technical Facilitation : Participate in technical discussions, ensuring decisions stay on track without the expectation of driving them directly.
- Hands-On Contributions : Assist in coding and release management, with 15 - 20% of your time spent contributing to the codebase and conducting reviews.
- Problem Solving : Identify high-leverage and high-impact tasks, addressing ambiguity with quick, innovative solutions.
What You’ll Do in This Role :
To be successful :
Qualifications
SM2025
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
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