Partner Program Manager Build Program

Partner Program Manager Build Program

We are seeking a Partner Program Manager Build Program to join the Partner Programs Team within our Global Partnerships and Channels (GPC) Organization. This critical role will be responsible for designing launching and managing a reimagined Build Partner Program enabling Independent Software Vendors (ISVs) to build monetize and scale solutions on the ServiceNow platform. The role is pivotal in driving partnerled growth and accelerating joint revenue via the ServiceNow Store.

Role Overview

As a Partner Program Manager Build Program you will be responsible for defining and executing the strategy framework and governance of the Build Partner Program. You will work crossfunctionally with Sales Partner Management Product Marketing Enablement Legal and PRM / Operations to optimize partner engagement and accelerate ServiceNows ISV ecosystem.

Your focus will be to create an industryleading ISV program driving partner recruitment enablement and joint gotomarket success while ensuring program alignment with ServiceNows corporate growth strategy.

Key Responsibilities

Program Strategy & Development

Design and execute a Build Partner gotomarket (GTM) strategy that supports partnerled innovation and revenue growth via the ServiceNow Store.

Define and continuously evolve program structure tiers benefits incentives and partner engagement models ensuring alignment with ServiceNows corporate strategy.

Develop and maintain partner program documentation including program guides eligibility criteria economic models and governance frameworks.

Establish key performance indicators (KPIs) to measure program success and ensure return on investment (ROI).

CrossFunctional Collaboration & Execution

Partner with internal teams (Product Sales Marketing Partner Enablement Legal and PRM / Operations) to ensure seamless execution of the Build Program.

Align with partner management teams to drive program adoption and increase engagement from existing and new ISV partners.

Serve as a program subject matter expert (SME) supporting internal teams and partnerfacing engagements.

Provide training and enablement for internal stakeholders to drive program understanding adoption and execution.

Partner Engagement & Enablement

Define and optimize partner onboarding training and certification requirements to accelerate ISV success.

Support partners gotomarket efforts collaborating with Marketing and Sales to drive demand generation and marketplace adoption.

Develop and implement governance processes to ensure program compliance partner satisfaction and ongoing improvements.

Manage and escalate partner inquiries ensuring program processes remain frictionless and scalable.

Analytics & Continuous Improvement

Drive data analysis and reporting tracking key program metrics to assess success and inform decisionmaking.

Identify opportunities for program enhancements leveraging partner feedback and industry best practices.

Continuously refine program mechanics benefits and incentives to maximize partner participation and revenue growth.

Support any adhoc policy updates ensuring crossfunctional input and alignment with business objectives.

Qualifications :

Qualifications & Experience

8 years of experience in ISV partner management channel strategy partner programs or business operations in a SaaS environment.

Bachelors degree in business administration Marketing Engineering or related field.

Experience managing ISV partnerships or working in marketplacedriven business models.

Understanding of SaaS gotomarket strategies software development cycles and revenue models.

Prior experience in partner operations enablement or product ecosystem management.

Experience working in a global organization collaborating across multiple regions and time zones.

Proven track record in developing launching and scaling partner programs for ISVs and solution providers.

Strong experience in partner enablement program management and governance models.

Excellent project management organizational and stakeholder management skills.

Ability to analyze data and KPIs to drive program improvements and strategic decisions.

Strong communication presentation and influencing skills with experience engaging senior leadership.

Winasateam mindset with the ability to collaborate effectively across crossfunctional teams.

Ability to thrive in a fastpaced environment managing multiple projects simultaneously.

Why Join Us

At ServiceNow youll be part of a dynamic fastgrowing team driving the success of our Build Partner Ecosystem. We offer competitive compensation a collaborative work environment and the opportunity to shape the future of our ISV partner strategy on a global scale.

If you are a strategic thinker a skilled program manager and passionate about enabling ISV partners we want to hear from you!

For positions in this location we offer a competitive base pay plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Employment Type :

Fulltime

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Department / Functional Area : Sales

Vacancy : 1