What are the responsibilities and job description for the Senior Compliance Program Manager position at Servicenow?

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Senior Compliance Program Manager within ServiceNow‘s Global People organization will be responsible for ensuring that all compliance-related processes, policies, and practices are documented, tracked, and reported on. They will be responsible for working with internal partners to remediate risks and gaps.

This role will focus on maintaining a repository of compliance-related policies and processes pertaining, but not limited, to labor laws, workplace regulations, and employee-related programs. You will work closely with HR leaders, legal teams, risk and compliance, and cross-functional partners to develop, implement, and monitor compliance processes and associated programs that support ServiceNow’s global workforce, mitigating legal and regulatory risks.

What you get to do in this role :

Global People Compliance Program Development :

Create and maintain a central repository of all compliance requirements and processes within the Global People organization.

Maintain and update comprehensive compliance documentation for HR policies, audits, training programs, and other relevant materials.

Develop trusted relationships with key stakeholders to support driving strategic program objectives.

Support management of Compliance Change Management action plans and communications.

Develop, implement, and manage global compliance programs related to employment laws, workplace safety, employee benefits, and other people-related regulatory requirements (e.g., labor laws, non-discrimination, data privacy).

Work with internal teams to ensure that the company’s HR policies and practices are compliant with evolving local, regional, and international laws such as GDPR, FMLA, ADA, EEO, and other employment regulations.

Collaborate with HR leadership to align compliance programs with business goals, ensuring they reflect best practices and mitigate legal risks across the organization.

Compliance Risk Assessment & Mitigation :

Use the ServiceNow platform to provide visibility to senior leadership and conduct regular risk assessments of HR processes, policies, and practices to identify compliance gaps and areas of improvement.

Support development of the control framework, design and implement controls to address compliance risks and regulatory changes, particularly in areas like employee classification, compensation, benefits, workplace safety, and diversity & inclusion.

Coordinate and perform monitoring of controls; advise on additional controls needed for mitigation of risks.

Monitoring & Reporting :

Partner closely with teams responsible for internal audits related to people practices ensuring adherence to internal policies, legal requirements, and industry standards.

Monitor key compliance indicators utilizing dashboards and prepare analyses for senior leadership, ensuring compliance issues are tracked and resolved in a timely manner.

Document and oversee the cadence of recurring audits, compliance processes, etc. to promote a proactive approach and ensure readiness, and proactively establish the review and analysis of results.

Stay abreast of audit findings, tracking corrective actions and working with Global People teams to implement necessary changes.

Training & Education :

Partner with internal teams to customize and implement training programs and resources for the Global People organization to enhance awareness and understanding of compliance standards, legal obligations, and ethical workplace practices.

Provide guidance and support to Global People teams globally on best practices for managing compliance in all people-related functions, from recruitment and onboarding to employee relations and termination.

Cross-Functional Collaboration :

Collaborate with global employment legal, privacy, risk, and finance teams to ensure compliance processes are aligned across the organization and support other business units.

Partner with HR operations, talent acquisition, and people systems teams to ensure data privacy and employee record-keeping practices align with global privacy and employment laws.

Continuous Improvement & Strategic Initiatives :

Identify opportunities for continuous improvement in people-related compliance processes and programs.

Stay up to date on global regulatory changes, emerging HR compliance trends, and industry standards, recommending necessary updates to policies and procedures.

Support the development and implementation of strategic initiatives to enhance the employee experience while maintaining a strong compliance framework.

Qualifications

To be successful in this role you have :

Bachelor’s degree in Human Resources, Business, or related field (Master’s degree or professional certifications such as SHRM-CP, SHRM-SCP, or CCEP preferred).

8 years of experience in HR compliance, operations, risk management, or related fields, with significant exposure to global employment law and HR operations, as well as contingent labor practices.

Excellent verbal and written communication skills with the ability to articulate complex compliance issues to stakeholders at all levels.

Self-motivated, self-directed, and able to thrive in a fast-paced environment with a passion to make an impact.

Demonstrated ability to interface successfully in challenging conversations.

Possess the ability to challenge the ‘status quo’ and help the team drive the future of compliance.

Strong analytical and problem-solving skills with the ability to think strategically about mitigating HR compliance risks.

Proven ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced, global environment.

Willing to travel up to 25% is required.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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