Senior Data Governance Analyst

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Information Architecture team focuses on the planning, design, and implementation of high-quality data to support key business processes and decision-making at ServiceNow. We manage an extensive products and services taxonomy that is ServiceNow’s definitive source of truth for what we build and release. Our work involves close collaboration with various stakeholders at ServiceNow, including Global Technical Support, Engineering, and Product Management. 

In support of these goals, the Data Governance Analyst will be responsible for the management, enrichment, and quality of organizational and product metadata. This individual will work closely with cross-functional stakeholders to support the team’s mission to manage a central repository of technical and business metadata to enable stakeholders, business processes, and analytics across the organization. 

What you get to do in this role: 

• Act as reviewer and administrator in metadata management processes, including triaging user requests, executing updates to data, and QA within SOPs and SLAs 

• Evaluate and resolve stakeholder inquiries and provide effective recommendations that meet the overall needs of the business while upholding established guidelines, quality, and standards 

• Analyze data issues and drive appropriate actions with data operations and business process teams 

• Create and maintain appropriate documentation / operating procedures for related processes 

• Develop an in-depth understanding of how data flows around the business, who uses it, and how 

• Drive continuous improvements for metadata management and related processes 

• Educate stakeholders on an ongoing basis to champion metadata management processes, workflows, and implementation frameworks 

Qualifications

In order to be successful in this role, we need someone who has: 

• Minimum 2 years’ experience in enterprise data governance, data operations, or data management 

• Experience in data quality, data profiling, or data analysis, with ability to identify data patterns and root causes of data issues and help drive closed-loop corrective action 

• Ability to understand business processes and pain-points in order to drive data quality 

• Strong analytical skills and data curiosity to analyze data and work directly with business stakeholders to gather and evaluate requirements, ask questions, and dig in 

• Experience organizing and structuring complex business data 

• Working knowledge of data governance best practices 

• Strong problem solving and troubleshooting skills 

• Strong relationship-building skills with ability to effectively interact with a wide range of individuals 

• Excellent verbal and written communication skills, including preparation and delivery of presentations, workshop design and facilitation, or technical documentation 

• Strong organizational skills and attention to detail 

• Experience working with geographically distributed teams 

• Ability to travel as required 

Desired qualifications: 

• Knowledge of ServiceNow platform and products 

• Experience working in Scrum/Agile development environments 

• Experience in change management, program management, or project management 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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