What are the responsibilities and job description for the Senior Federal Solution Sales Executive position at ServiceNow?
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Job Description
ServiceNow is looking for a Solution Sales Executive that will be responsible for market success of ServiceNow's CX, Service Digital and Now Assist Products across the US Federal Civilian LEAPS Government Agencies.
Our CX Workflow Solution is built on ServiceNow's market leading Service Management platform and creates a single source of truth that allows processes across the enterprise to execute with uniform information.
You will be responsible for communicating the service and digital automation value proposition to prospects. You will develop a strong partnership with your designated Federal Field Account Executives and Federal Solution Consultants to provide a comprehensive and compelling message to agency leaders within the United States Federal Civilian sector.
You will focus on targeting your service automation message to specific customer needs and will focus on being a trusted advisor to our community of security customers.
Responsibilities
- The CX Solution Sales Executive is responsible for communicating ServiceNow's Service Automation value proposition to prospects, in partnership with field Federal Account Executives and Solution Consultants, while achieving quarterly and annual sales quotas.
- Provide subject matter mentoring and training to peers and other colleagues in the organization.
- Communicate competitive intelligence and activity to manager and BU to ensure we keep ahead of opportunities, obstacles, and challenges.
- Work closely with field sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight.
- In partnership with assigned field Account Executives and Solution Consultants, present our security solution directly to prospects, customers and at industry events and seminars.
- Support the regional ServiceNow partner channels to drive an effective customer experience.
- Articulate customer success strategies (and losses) to the field in order to streamline and standardize security solution presentations and value proposition.
- Become a trusted advisor to our community of customers.
Requirements
- To be successful in this role you have:
- 10 years of sales experience for security products the the Federal Government, ideally with a focus on products in service automation, field service management, digital workflows and AI.
- A strong understanding of the CX market and related business processes.
- Willingness to do whatever it takes to help define a new market and differentiate us from historical approaches.
- Ability to communicate complex issues in simple terms via written and oral media.
- Ability to forge strong business relationships and connect with both CTO / CIO and other Sr leaders / cabinet level - as well as with individuals in ServiceNow internal and external eco-system especially partner channels.
- Works well in a team environment.
- Bachelor's degree in business, marketing or related discipline preferred.
- US Citizenship / ability to enter Secured Federal Facilities
