Senior Manager, Solution Architecture-GTM

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re not yesterday’s IT department—we’re Digital Technology.

At ServiceNow, we’re redefining IT with a focus on transformation, user experience, automation, and innovation. We’re committed to delivering delightful, secure experiences that accelerate our journey to become the defining enterprise software company of the 21st century.

Our Digital Technology (DT) team doesn’t just build for others—we use and showcase our own products to power transformation from within. In this role, you’ll play a key part in shaping the future of our GTM ecosystem.

Position Summary

We are seeking a highly motivated and experienced Senior Manager, Solution Architecture – Go To Market (GTM) to lead a team of solution architects while also contributing directly as a hands-on architect. This role requires a blend of strategic leadership and deep technical engagement to design and drive the architecture for our next-generation GTM solutions.

Key Responsibilities

• Lead and mentor a high-performing team of solution architects, setting strategic direction, priorities, and development goals.
• Act as a hands-on architect for complex initiatives across the Marketing, Sales, and Partner domains.
• Own and drive the architecture strategy, guiding L1–L3 solution design to ensure alignment with the product roadmap and business processes.
• Collaborate with product managers, business stakeholders, enterprise architects, and engineering teams to translate business needs into scalable and compliant technology solutions.
• Partner with cross-functional teams to ensure solutions align with industry best practices, compliance requirements, and ServiceNow’s platform strategy.
• Define and enforce architectural standards and ensure solution integrity across programs.
• Continuously assess emerging technologies and architecture trends to inform future-state architecture.
• Lead architectural reviews, governance processes, and knowledge-sharing sessions across product and engineering teams.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
• 12 years of experience across solution architecture, software development, and enterprise systems.
• 5 years of experience as a Solution Architect in Marketing, Sales, and Partner domains.
• 5 years of experience working with or implementing solutions on the ServiceNow platform.
• Proven leadership experience in managing and developing architecture or technical teams.
• Strong functional and technical knowledge in partner relationship management, lead management, opportunity management, quoting, contracting, and related processes.
• Hands-on experience implementing complex sales motions and partner models.
• Demonstrated ability to translate abstract business needs into well-structured system and process architectures.
• Strong communication, stakeholder management, and influencing skills across all levels of the organization
• Comfortable operating in fast-paced, ambiguous environments and driving clarity through structured thinking.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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