Senior Manager Systems Engineering

NOTE : This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal / misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.

As a Senior Manager of Systems Engineering Mail & Messaging you will oversee the team responsible for designing building and scaling the global mail infrastructure which serves our customerfacing ServiceNow platform

What you get to do in this role :

• Provide technical oversight for the engineering team and partner with product development on new features and enhancements.
• Work with product and program management to define and communicate the teams external commitments and roadmap.
• Field responses to escalated external customer issues or concerns and drive to resolution.
• Facilitate engineering team autonomy by assisting with project planning prioritization Agile process and skill development.
• Support growth of engineers via hiring goal setting individual development plans and performance reviews.
• Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews.
• Assess compliance risks and vulnerabilities to ensure all systems and baselines are operationally sound performant at scale and exceed customer expectations.
• Collaborate with peer teams on complex global engineering efforts to ensure architecture agreement resource coordination and implementation timelines.

Qualifications :

To be successful in this role you have :

Basic Qualifications :

10 years experience leading a software engineering or DevOpsstyle development and engineering team across a global 24x7 production environment.

GCS23

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $168900 $295600 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Employment Type :

Fulltime

Salary : $168,900 - $295,600