Senior Product Manager - IT Infrastructure Capacity - Federal

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please Note:  This position will include supporting our US Public Sector customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

About the Role:
We are looking for a Senior Product Manager to lead our IT Infrastructure Capacity initiatives. In this role, you will drive the strategic vision, roadmap, and execution for infrastructure capacity planning, ensuring optimal resource allocation, scalability, and cost efficiency across our cloud and on-premises environments.

Key Responsibilities:

• Develop and own the product strategy, roadmap, and execution for IT infrastructure capacity management.
• Collaborate with engineering, operations, finance, and business stakeholders to ensure capacity aligns with business needs and growth projections.
• Define and track key performance indicators (KPIs) related to automation availability and performance.
• Drive the development and implementation of automation frameworks that deploy infrastructure capacity, including racks, storage, network devices, servers, and virtual machines.
• Evaluate and implement third-party tools and technologies to enhance infrastructure capacity management.
• Drive cost transparency and efficiency initiatives in cloud and on-premises infrastructure.
• Ensure compliance with security, regulatory, and business continuity requirements.
• Communicate complex technical concepts to senior leadership, influencing decisions with data-driven insights.
• Lead Agile development processes, including backlog grooming, sprint planning, writing user stories for development teams, conducting product reviews, and facilitating UAT sessions.
• Conduct monthly and quarterly business reviews with stakeholders to align on progress, challenges, and future planning.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 5 years of experience in product management, with a strong background in IT infrastructure, cloud, or related domains.
• Expertise in capacity planning, cloud infrastructure (AWS, Azure, GCP), and data center management.
• Strong analytical and problem-solving skills, with experience in forecasting, cost management, and performance optimization.
• Experience working with engineering teams using Agile methodologies.
• Understanding of Capacity Ops and cloud cost management principles.
• Proven experience in building automation solutions for deploying IT infrastructure capacity, including physical and virtual assets.
• Understanding and experience with Kubernetes, OpenStack, and VMware for managing and scaling infrastructure environments.
• Hands-on experience in designing and implementing workflows and automations on the ServiceNow platform.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree in computer science, Engineering, or a related field; MBA or equivalent experience is a plus.

Preferred Qualifications:

• Experience with automation, AI/ML-driven forecasting, and infrastructure optimization.
• Prior experience in large-scale, high-growth environments.
• Familiarity with ITSM, observability tools, and capacity management frameworks.

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $126,700 - $215,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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