Senior Solution Architect- Workflow Design Studio

The Team

The Workflow Design Studio partners with customers to drive a 10x transformation in their digital journey. Using a lean humancentered and rapid prototyping approach we coinnovate a shared vision of how ServiceNow can empower their future. The Studio operates in a crossfunctional team model bringing together Service Design Strategists Developers and Architects who apply Design Thinking in the presales motion. By embracing our Lean Innovation methodology the Studio taps into the diverse expertise of each team member blending the needs of users with emerging technologies and the full potential of ServiceNow to reimagine our customers futures.

The Role

Our Team is seeking a curious and collaborative Senior Solution Architect who is a customerfacing ServiceNow expert a ServiceNow ecosystem excavator and a futurethinking Gen AI and emergent technologist. In this role you will drive innovative solutions supporting customers to coinnovate a vision to fuel their digital transformation.

This position requires a blend of business acumen and technical expertise including the ability to architect and develop curated solutions on the Now Platform. You will collaborate closely with developers and designers to craft to copresent tailored solutions to customers. The ideal candidate can articulate strategic vision and business value to both technical and nontechnical stakeholders including executives and frontline teams.

As a Senior Solution Architect you will collaborate with the sales solution consulting and ServiceNow partner teams to drive customer success in the transition to implementation through thought leadership and onboarding them to the solution. With a consultative approach you will build trust by delivering outcomedriven solutions that align with customers business goals. You will also demonstrate and prototype platform capabilities identifying key requirements to create innovative prototypes for specific customer needs.

This role provides an opportunity to coinnovate with customers on their most meaningful challenges. In the solutions you will be going both wide and deep on solutions to push the boundaries for our customers and ServiceNow.

If you are passionate about innovation obsessed with AI and emerging technologies and thrive in collaborative fastpaced environments we want to hear from you!

What you get to do in this role :

Work directly with customers to coinnovate solutions that push both the customers and ServiceNows boundaries using our lean coinnovation approach.

Autonomy to collaborate with teammates customer and the account team to develop a strategic engagement that drives meaningful change and addresses the customers business challenges.

Codeliver design thinking workshops with customers and account teams engaging participants ranging from endusers to Clevel to drive innovation ideation cocreation and solution validation on the Now Platform.

As a squad member get out to customer sites to discover firsthand the customers world of work to empathize and champion the end user to build relationships as a trusted partner.

Work in a lean crossfunctional delivery team to architect and develop viable innovative solutions by leveraging the power of the Platform utilizing the ServiceNow ecosystem and exploring advancements in the AI and emergent technical landscape.

Qualifications :

To be successful in this role you have :

Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry

5 years of experience architecting and delivering complex solutions

4 years of experience as a ServiceNow architect implementer or strategic platform owner ServiceNow Platform expertise is mandatory

Ability to work collaboratively in a multidiscipline team focused on delivering highquality output in short timeframes

Ability to quickly understand emergent / new technology through instruction and selftraining

A relationship builder

Strong people skills including active listening reading the room coaching and communicating to technical and nontechnical roles

Strong synthesis and written communication skills

Experience facilitating clientfacing workshops to build trust with customers

Excellent time and project management skills The squad has full autonomy to drive a successful engagement in the allotted time frame set forth with the customer and account team

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $165825 to $273675 plus equity (when applicable) variable / incentive compensation and benefits. PreSales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Employment Type :

Fulltime

Key Skills

Business Process,VMware,Cloud,HTML5,Windows,Project managements,AWS,Infrastructure,Web Services,JQuery,Java,Computer Engineering,Solutions design,Technical Solutions,Analytics

Department / Functional Area : Sales

Vacancy : 1

Salary : $165,825 - $273,675