Senior Staff Program Manager | Business Operations Support

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact   

About the Role 

We are seeking a highly organized and results-driven Program Manager to join our Security Business Operations team. This role will directly support security leaders in improving the way we track, align, and execute workstreams. By helping to develop OKRs, maintain strategic portfolio management, and support the budgeting process, the Program Manager will enable actionable insights into how our work reduces risk and drives organizational impact. 

This position is critical to ensuring our leadership has a clear, centralized view of ongoing efforts, resource utilization, and progress toward strategic goals, enabling better decision-making and prioritization. 

Key Responsibilities 

OKR Development and Alignment: 

• Partner with security leaders to define and refine OKRs 

• Ensure objectives are measurable, aligned with strategic goals, and tied to actionable work activities 

• Track progress and accountability for achieving key outcomes 

Workstream Coordination and Strategic Portfolio Management: 

• Collaborate with leaders to identify and oversee workstreams, including projects, KTLO activities, epics, and deliverables 

• Align work activities to OKRs and integrate them into ServiceNow SPM tools for real-time visibility 

• Ensure workstreams are aligned with risk reduction and organizational impact goals, providing transparency into progress and priorities 

Budget and Resource Planning: 

• Assist leaders in prioritizing investment needs and preparing budget requests 

• Facilitate alignment of resource allocations with strategic objectives and organizational priorities 

Process Improvement and Governance: 

• Maintain and enhance frameworks for tracking work, OKR development, and portfolio management 

• Ensure consistent adoption and provide actionable insights for decision-making 

Cross-Functional Collaboration: 

• Identify inefficiencies and implement solutions to improve organizational performance 

• Foster collaboration across teams to align on priorities and deliverables 

Qualifications

Why This Role Matters 

The Security Business Operations team is at the forefront of ensuring that organizational efforts align with reducing risks and delivering the highest impact. This role will be instrumental in driving transparency, enabling leadership to make informed decisions, and ensuring resources are directed toward the most critical initiatives. The Program Manager will play a vital role in transforming how work is tracked, executed, and measured, delivering lasting value to the organization. 

Qualifications 

• Experience: 5 years in program management, business operations, or a related field, preferably within a security or technology environment 

• Skills: Strong organizational and project management skills, with experience in workstream tracking, OKR development, resource planning, and process improvement 

• Tools: Familiarity with ServiceNow SPM portfolio management tools  

• Collaboration: Proven ability to partner with senior leaders and cross-functional teams to execute and maintain critical business processes 

• Communication: Excellent verbal and written communication skills, with the ability to present data, facilitate discussions, and drive alignment at all levels of the organization 

Why Join Us? 

This is more than a program management role—it's an opportunity to shape how we measure and achieve our most critical goals. By enabling actionable insights into how our work reduces risk and drives organizational impact, you'll directly contribute to building a safer and more resilient organization. If you’re passionate about aligning work with strategy, improving processes, and driving meaningful outcomes, we’d love to hear from you. 

#SecurityJobs 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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