What are the responsibilities and job description for the Solution Consultant ITOM Specialist Mid-Market position at ServiceNow?
ServiceNow is looking for an experienced PreSales Solution Consultant to serve as an IT Operations Management (ITOM) Specialist SC for midmarket customers and prospects. As a member of the MidMarket Solution Consulting team the ITOM Specialist SC role is a player / trainer role which partners with other MidMarket team members to achieve sales goals and supports ITOM learning and development for other team members. In this role you will serve as a trusted advisor helping customers design architect and adopt ServiceNowpowered ITOM solutions that drive their business success. Your expertise will ensure that customers achieve their goals and experience the full value of the ServiceNow platform focusing on modules such as Now Assist for ITOM Discovery Service Mapping and Event Management with particular emphasis on CMDB and CSDM.
Responsibilities
- Technical Expertise :
Serve as a technical expert in IT Operations Management (ITOM) during the sales process
Conduct discovery sessions to understand customer needs challenges and desired outcomes.
Collaborate with the MidMarket sales teams throughout the sales lifecycle for both new customer acquisition and growth & expansion of existing customers.
Uncover and understand not only the technical needs of clients but also the outcomes theyre looking to achieve to ensure business success.
Deliver engaging thoughtful and clear presentations and product demos to both technical and nontechnical audiences at all levels within MidMarket
Qualifications : Education :
Experience :
Technical Skills :
Soft Skills :
Key Competencies :
A strong grasp of IT technical concepts and the ability to stay updated on emerging technologies within and outside of ServiceNow.
Strongly dedicated to understanding and meeting customer needs.
A focus on identifying and closing growth opportunities while maintaining technical credibility.
Ability to work seamlessly across teams (e.g. sales engineering customer success).
Thrives in dynamic environments and can handle shifting priorities with ease.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work : Employment Type :
Fulltime
