What are the responsibilities and job description for the Sr Contracts Manager position at ServiceNow?
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Note - We have two Sr Contracts Manager roles. All applicants will be considered for both, so please only apply to one.
What You Get To Do In This Role
To be successful in this role you have:
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Note - We have two Sr Contracts Manager roles. All applicants will be considered for both, so please only apply to one.
What You Get To Do In This Role
- Enable sales growth, customer satisfaction, plus our service and product capabilities by guiding our internal organizations to align our operational policies plus industry and regulatory trends with our commercial contract terms
- Work cross-functionally and across Legal to bring innovative products, services, and programs to market by ensuring that we have the appropriate agreements, internal policies and processes in-place to drive adoption at scale
- Ensure the correct legal terms and contracting processes are in-place; and enable our account teams to sell using those terms
- Assist our Contracts team answer complex deal questions by creating playbooks and reference materials
- Support our Customer Excellence and Customer Support teams to deliver ServiceNow Impact, CX Expert Services and Packaged services
- Provide agile processes and insightful business guidance
To be successful in this role you have:
- 8 years of experience in a contracts or commercial legal roles; software/SaaS experience is an advantage
- BS/MS in Legal Studies; MBA Business Administration, or related fields
- Strong understanding of the technology product lifecycle, including NPI, GTM, and Sales processes
- Authoritatively engage with our internal teams to explains our policies, answer operational questions and engage additional expertise as needed
- Ability to read, interpret, and draft business terms and conditions
- Strong business acumen with excellent communication skills
- Adept at business partnering and working with cross functional teams to drive successful outcomes with our business partners
- Self-motivated and able to work under pressure, and dependable with deliverables and deadlines
- Program management experience a plus
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
