Sr. Manager, Enterprise Sales Associates

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This position reports to:  Director, ESAs

This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it’s the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

What you get to do in this role:

1. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
2. Motivate, coach, and directly manage a team of quota-carrying Enterprise Sales Associates (ESAs)
3. Work cross-functionally with the Enterprise Field Reps/Leaders your ESAs support
4. Hold regular call coaching sessions, pipeline reviews, one-on-ones, and team meetings
5. Join/co-sell with your team on customer and prospect calls to close deals
6. Analyze current processes and systems to identify opportunities to improve customer outreach and pipeline management
7. Set and track key sales targets and supporting metrics for your team, both leading and lagging KPIs
8. Maintain alignment and collaboration with the Digital Sales Leadership team
9. Execute new hiring, onboarding, and ongoing training to enable the team to achieve sales quota and ongoing professional development
10. Meet or exceed Monthly, Quarterly, and Annual sales objectives.
11. Build an open communication environment for your team
12. Ensure your Enterprise Sales Associates are following the sales process in order to win new ACV business
13. Facilitate resources necessary to further the sales cycle, such as Solution Consultants, Solution Sales, Sales Operations, Marketing, etc.
14. Provide timely and accurate information to management, such as forecasting, territory plans, business objectives, etc.
15. Utilize and leverage internal technology
16. Occasional travel for training and/or meetings may be required.

Qualifications

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5 years of success as an individual contributor in sales or marketing or a business owner
• 2 years experience leading a team in enterprise software sales or equivalent
• A firm understanding of Cloud computing, SaaS offerings, and software subscription business models

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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