Demo

Sr Manager Machine Learning

ServiceNow
Pleasanton, CA Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 6/9/2025

About the Team :

The Advanced Technology Group (ATG) at ServiceNow is a customerfocused innovation group building intelligent softwareandsmartuser experiencesusing existing and latest advancedtechnologies to enable endtoend industryleading work experiences for customers.We are a group of researchers applied scientists engineers and product managers with a dual mission.We build and evolve the AI platform and partner with teams to build products and endtoend AIpowered work experiences.In equal measure we lay the foundations research experiment and derisk AI technologies that unlock new work experiences in the future.

You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that anyuser regardless of technical knowledge can use the AI / ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner.We are just getting started with our earlyadopter customers and we need your help in building and making available an amazing range of solutions to our 5k enterprise customers around the world.

What youll do in the role :

  • Build the best cloudbased AI / ML solutions to power intelligent enterprise services
  • Collaborate daily with a team of likeminded developers product managers and quality engineersto produce quality software
  • Work with product owners to understand detailed requirements and own your code from design implementation testing and delivery of highquality solutions to our users

To be successful in this role you have :

  • Expertise in Java or PythonOOP Design Patterns time and spaceefficient algorithms
  • Experience building new products that use challenging algorithms
  • Expertise in coding efficient objectoriented modularized and quality software
  • Knowledge of core AI / ML techniques and algorithms
  • Knowledge of unit testing profiling and code tuning
  • Qualifications :

  • Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
  • 10 years of related experience with a bachelors degree; or 8 years and a masters degree; or a PhD with 5 years experience; or equivalent work experience
  • 3 years of management and / or technical lead experience proficiency in providing feedback to work group strategies policies and plans
  • Knowledge of core AI / ML techniques and algorithms
  • Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

    For positions in this location we offer a base pay of $197800 $346200 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

    Additional Information :

    Work Personas

    We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

    Equal Opportunity Employer

    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

    Accommodations

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

    Export Control Regulations

    For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

    From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.

    Remote Work : Employment Type :

    Fulltime

    Key Skills

    Industrial Maintenance,Machining,Mechanical Knowledge,CNC,Precision Measuring Instruments,Schematics,Maintenance,Hydraulics,Plastics Injection Molding,Programmable Logic Controllers,Manufacturing,Troubleshooting

    Experience : years

    Vacancy : 1

    Salary : $197,800 - $346,200

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