What are the responsibilities and job description for the Sr Solution Consultant Service Provider Specialist - Mid-Market position at ServiceNow?

About This Role :

ServiceNow is looking for an experienced PreSales Solution Consultant to serve as a Service Provider Specialist for midmarket customers and prospects. In this role you will serve as a trusted advisor helping customers design architect and adopt ServiceNowpowered solutions that drive their business success. Your expertise will ensure that customers achieve their goals and experience the full value of the ServiceNow platform.

Youll guide customers through the solution design process and help define solution roadmaps aligned with their strategic objectives. Success in this role will be measured by customer adoption solution impact and revenue growth within the Service Provider segment.

This is a midlevel individual contributor role with commensurate expectations of performance professionalism integrity and problemsolving skills.

Experience That Will Help You Stand Out :

Previous presales experience working with Service Providers Managed Service Providers (MSPs) BPOs SIs and IT service organizations
Handson experience with ServiceNow technologies such as Customer Service Management (CSM) Domain Separation Technology Provider Service Management (TPSM) IT Service Management (ITSM) Service Provider Account Lifecycle Events SPM and Service Bridge
Experience designing and launching Service Provider solutions for midmarket customers
Ability to manage a complex territory prioritize effectively and identify highpotential customer opportunities
ServiceNow platform development experience and familiarity with competing product suites
Experience delivering solution roadmaps and aligning technology to business outcomes

What You Get to Do in This Role :

Engage with MidMarket Customers : Collaborate with Service Providers to understand their business challenges and design solutions that deliver measurable value.

Lead Solution Design : Create and present architectures and solution roadmaps aligned with ServiceNow best practices.

Conduct Demonstrations : Lead demonstrations of ServiceNows platform capabilities.

Deliver Business Value Selling : Articulate the business outcomes and ROI that customers can achieve with ServiceNow solutions.

Provide Technical Guidance : Serve as a technical advisor throughout the sales cycle ensuring customer success and satisfaction.

Stay Current on ServiceNow Developments : Maintain uptodate knowledge of ServiceNow products releases and industry trends.

Create Thought Leadership Content : Develop solution briefs case studies and technical presentations to support customer engagements.

Collaborate CrossFunctionally : Work with Sales Product and Marketing teams to support customer success and strategic account planning.

Mentor and Share Best Practices : Contribute to knowledgesharing initiatives such as white papers workshops and technology sessions.

Qualifications :

What You Need to Be Successful in This Role :

3 years of Solution Consulting or PreSales experience

Bachelors degree (Masters preferred) in Business IT or Communications

ServiceNow advanced certifications (e.g. Certified Implementation Specialist Certified Master Architect or Certified Technical Architect) are a plus

Working knowledge of modern web technologies and cloud computing

Strong understanding of architectural principles for cloud platforms including XaaS SaaS PaaS and automation

Proven track record of meeting or exceeding sales targets

Ability to quickly understand new issues and concepts (nimble learning)

Excellent collaboration communication and influence skills to navigate complex customer organizations

Strong business acumen and understanding of the challenges faced by Service Providers and IT organizations

Selfmotivated with a bias for action and a focus on delivering results

Why Join Us :

Impact : Help customers transform their operations and deliver exceptional service through the power of ServiceNow.

Collaboration : Be part of a diverse talented and supportive team in a growthfocused environment.

Innovation : Work with industryleading technology to solve realworld business challenges.

Growth : Take advantage of professional development and career progression opportunities within a dynamic global company.

Join us and help make the world of work work better for everyone.

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $104850 $162525 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work : Employment Type :

Fulltime

Key Skills

Sales Experience,ADAS,Customer Service,AI,Computer Skills,Retail Sales,Product Demos,Automotive Diagnostics,Automotive Repair,Business requirements,Cash Handling,Enterprise Sales

Department / Functional Area : Sales

Vacancy : 1

Salary : $104,850 - $162,525

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Sr Solution Consultant Service Provider Specialist - Mid-Market

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