What are the responsibilities and job description for the TWF Program Manager Technology Workflow position at ServiceNow?
About Us : ServiceNow aspires to be the defining software of the 21st century and is committed to delivering cuttingedge solutions and services to a global customer base. We are looking for a seasoned professional to join our team and create a comprehensive playbook for our TWF solutions specifically tailored for our sales and gotomarket teams. This role is critical in ensuring the efficiency and effectiveness of our operational strategies and market approaches.
Job Overview : The TWF Solutions Insights Program Manager will be responsible for managing and executing an actiondriven strategic program that drives gotomarket growth through insights crossfunctional collaboration and continuous development of tools playbooks and training materials while leveraging data and industry trends to optimize sales performance and strategic positioning.
Key Responsibilities :
Manage and execute a competitive strategy program to drive actionable insights competitive intelligence and strategic recommendations to drive gotomarket growth.
Leverage data and competitive insights to analyze market trends track program performance and make informed decisions that drive program success and strategic positioning.
Collaborate with crossfunctional teams including TWF Solutions sales marketing product development and customer support to gather necessary information and insights.
Conduct interviews and workshops with key stakeholders to understand current practices and identify areas for improvement.
Create clear concise and visually appealing documentation that can be easily understood and followed by sales teams.
Capture customer win wins case studies and references by industry and summarize for executive audiences.
Qualifications :
Bachelors degree in computer science Information Technology Business Administration Marketing or a related field.
Minimum of 10 years of experience in the tech industry with significant experience in TWF Solutions sales and gotomarket strategies.
Proven experience working at least two major tech companies.
Strong understanding of TWF solutions processes sales strategies and gotomarket tactics.
Excellent writing editing and documentation skills.
Ability to create visually appealing and easytounderstand documentation.
Strong analytical and problemsolving skills.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple projects simultaneously.
Preferred Qualifications :
Masters degree in a related field.
Experience with process improvement methodologies such as Lean or Six Sigma.
Familiarity with industrystandard tools for documentation workflow management and sales enablement.
Experience with CRM and other sales and marketing tools.
Why Join Us :
Opportunity to work with a dynamic and innovative team.
Competitive salary and benefits package.
Professional growth and development opportunities.
Flexible work environment.
Equal Opportunity Employer : ServiceNow is an equal opportunity employer and values diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work : Employment Type :
Fulltime
Key Skills
Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts
Department / Functional Area : Sales
Vacancy : 1
