Service Technician

Role: ServicePoint has an immediate need for a Service Technician to assist on a 6 month possible temp to hire opportunity located in Columbus OH. This will be working 8-5 Monday-Friday and is 100% onsite. This will be both hands on and remote troubleshooting support of internal and external users.

Pay Rate: $25.00/hour

The Individual Chosen Will Perform The Following Tasks

• Prep and ship boxes to departing colleagues to collect equipment.
• Receive and process equipment shipped back.
• Clean/Test equipment for redeployment
• Box and prep redeploy equipment for shipping
• Ticket queue managements - Technicians are expected to manage their ticket queue and coordinate work accordingly, and close tickets on a timely manner with proper notes.
• Ticket notation - Technicians are expected to note their tickets utilizing the note template provided.
• Ticket Assignment - IF a ticket needs re-assignment, technicians are to enter notes accordingly and/or reason for re-assignment.
• Escalation - Technicians are to use escalation paths set by the client
• Stockroom Repair - Technicians are responsible for the Stockroom Repair service level agreement (SLA). Repairs are completed once the machine is in full operational order and has a valid base image.
• Asset Management - Technicians are responsible for following Asset Management protocols and deliverables. Failure to comply will result in client penalties and performance evaluations.
• Updating Asset - Asset dispositions are to be updated the day the equipment is being processed.
• Data Certification - Technicians will complete data certifications and any discrepancies will be reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.
• Parts Ordering - Technicians are responsible for ordering parts and return of warranty parts accordingly. Failure to return parts on time will result in performance evaluation.
• Disposal - Technicians are responsible for coordinating and providing accurate data of disposal items.
  
  

Qualifications

• 2-3 years’ experience working in the IT field
• Experience in hardware repair on laptop and desktop units including batteries, screen repair and motherboards.
• Some help desk ticketing systems background required with ServiceNow being highly preferred.
• Must have excellent communication and customer services skills.
• Ability to lift 50 pounds.
• Ability to respond effectively to client inquiries and complaints
• Possess excellent verbal and written communication skills
• Effective time management for assigned work and administrative responsibilities
• ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
  
  

ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.