What are the responsibilities and job description for the Associate, Technical Consulting position at ServiceRocket?
G'day!
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A 20 year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- We have been certified as a best place to work for our US, Chile and Malaysian offices.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
Visit our website to learn more and become a part of our Rocketeer Nation.
The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunity/process around outsourced solutions, systems integration or other proprietary tools.
What you’ll be doing 💪
- Performs assigned technical functions based on project goals as assigned by the technical project lead
- Supports the technical lead in running workshops and client Discovery sessions
- Obtains the required technical expertise and certifications to become proficient with the platforms required to perform technical delivery for client projects
- Supports client scoping initiatives as assigned by the technical lead(s) and sales engineering functions
What you’ll bring to the table 🧑💻
- Good communication skills, that allow to efficiently understand customer problems and suggest solutions
- Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration and other related technical skills
- Ability to establish rapport with customers
- Good level of organization and ability to capture requirements from customers systematically
- Software solution design skills, in order to identify and explain how a problem can be resolved via a custom development
- Typically requires some undergraduate or technical college background
- Software development skills, to handle the end to end development of a small software project (i.e. an integration component)
Your leaders 🤟
With 30 years in the industry, Adam is a tech legend. He leads our Global Services team with kindness, empathy, and critical thinking. With him and your manager Teck-En, you will be delivering value through high-impact projects to world-class partners while growing your skills to the next level!
\nPerks ✨🍇🚀
-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
-Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your family–your well-being matters.
-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
-Career pathways program: you can grow horizontally, vertically, or any way you want.
-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Our Selection Process 🔎
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.
