USD $70,000.00 / Yr.
USD $75,000.00 / Yr.
Position Overview
The Support Services functions at S : US are carried out by a team of professionals with diverse backgrounds who share deeply in the S : US mission. We are a resource that provides support to the individual program departments to assist in the pursuit of our mission. Support Services is a collegial, supportive group with a dynamic culture that continuously seeks to collaborate and improve the lives of our clients. We treat all staff with respect through each interaction. We are motivated to accomplish our individual and collective tasks through the belief that we can help transform the lives of people we serve thereby righting societal imbalances.
The IT Infrastructure Department is looking for a detailed-oriented, organized, creative and technically savvy individual to join our IT Team. The selected candidate will report to the Director of IT Infrastructure Operations and will be responsible for supporting various parts of the Agency’s technical infrastructure, learn other specialized tasks, and serve as back-up to their colleagues on the IT Team
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Visit various SUS office locations throughout the 5 boroughs of NYC to deliver, install and troubleshoot on-site technical issues.
- Familiarity with general end user device and wiring troubleshooting. MS Office Suite, Windows 10 to latest, Windows Active Directory (AD), Network Wiring, Printer / Copier support, Desk Phone, Remote and in-person support, ticketing system, Wifi
- Ability to take initiative and be proactive in resolving issues using standardized practices.
- Provide technical support to users throughout the agency as it relates to specific hardware / applications issues
- Ideal candidate will have good soft skills in order to attend to incoming phone calls and email messages for support when not visiting locations. Track issues via department tracking system.
- Responsible for Active Directory maintenance (add users, change passwords
- Experience supporting standard desktop applications (MS Office, MS Windows), internet browsers
PREFERRED QUALIFICATIONS & SKILLS
Willingness to Learn – Ability to learn and master new technologies quickly. Effectively teach and support staff in technologies S : US utilizes. Display the tendency to be open to new ideas and experiences and seek feedback to improve learning. Work cooperatively and effectively with others throughout the Agency to achieve common goals. Participate in building a team identity characterized by pride, respect, trust, and commitment. Listen and respond appropriately to other team members’ ideas. Seek different points of view and leverage diverse perspectives in group processes and decision-making. Check own views against the views of others.Problem-solving skills – Display decision making and reasoning by considering multiple sides of an issue. Make informed decisions based on available information. Recognize issues, and determine actions needed to advance the decisionCustomer Focus – Listen to customers (internal and external) and address needs and concerns. Keep clients informed by providing status reports and progress updates. Deliver on service commitments. Meet established or agreed upon deadlines. Maintain supportive relationships with clients and their families. Uses initiative to improve outcomes, processes, or measurements.Communication skills – Excellent verbal and written communication skills. Ability to translate complex situations / information into simple, meaningful explanations and / or discrete steps, and respond in a timely fashion to phone calls and email messages for support. Track issues via department tracking systemInterpersonal Skills – Ability to remain calm in stressful situations. Treat staff who possess lesser technical skills with respect and find the best way to help answer their questions so that they can be successful in their job duties.Job Knowledge – Demonstrate a thorough knowledge and understanding of the position. Actively maintain current to enhance job knowledge, skills, and follow standardized practices.Writing – Recognize or use correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produce written information, which may include technical material, that is appropriate for the intended audience.Self‐Improvement – Display an ongoing commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work. Look for better ways to perform aspects of job or assignments; Seek and acquire new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job. See failure as an opportunity to learn from past results, and continues to learn and grow.Team Player – The ability to put others’ needs ahead of your own. Consistently offers support and volunteers to help others. Model kindness, compassion, empathy and respect for others. Cooperate well with others to get the job done. Respond to requests for help and show respect for others’ thoughts and opinions. Speak kindly and listen carefully. Work with others to get work done. When assigned to perform a task, perform it with motivation and even helps others with their tasks.Attendance / Reliability – Take ownership of work and is punctual, adheres to work schedule and comply with attendance, paid time off, sick and other leave policies. Ensure attendance does not interfere with assigned duties and responsibilities. Report to work on time and communicates schedule changes promptly to supervisor. Is punctual for meetings, appointments and other work commitments.Qualifications
REQUIRED EDUCATION AND EXPERIENCE
Driver’s license and comfortable driving company vehicleTechnical degree or Certifications preferred in related field1-2 years’ experience directly related to the duties and responsibilities specifiedPosition is daily remote field work M-F and will require on site visits for training and special projects as neededCompany Overview
S : US IS AN EQUAL OPPORTUNITY EMPLOYER
Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values : respect, integrity, support, maximizing individual potential and continuous quality improvement.
S : US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S : US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals.
Salary : $70,000 - $75,000
