What are the responsibilities and job description for the Part-Time Help Desk_ School position at Services On-Site?
Job Description
Job Description
We are seeking a Part-time Help Desk Technician (starting at 12-20 hours) to join our team. In this role, you will provide advanced technical support to staff and leadership, ensuring prompt and efficient resolution of complex technical issues on an on-call basis. If you have a passion for technology and a dedication to delivering exceptional customer service, we want to hear from you! Opportunity for growth and extended hours.
Responsibilities :
- Serve as the second level of support for all IT-related inquiries, including software, hardware, and network issues.
- Diagnose and resolve complex technical issues escalated from Level 1 support.
- Maintain detailed documentation of all user requests and the steps taken for resolution.
- Collaborate with IT team members to share knowledge and contribute to the internal knowledge base.
- Monitor IT systems and perform regular maintenance to ensure optimal performance.
- Assist in the implementation of new software and hardware, including user training and support.
- Provide feedback to improve IT support processes and tools.
- Stay current with technology trends and recommend solutions to enhance productivity.
Requirements :
