Manager, Business Operations & Strategy

Ready to be a Titan?

The Manager, Business Operations & Strategy is a critical member of the GTM Strategy and Ops team and an important voice in the broader revenue operations ecosystem. This role will be a critical member in building the sales pipeline and database strategy and acting as a strategic business partner to our sales and marketing organizations. They will focus on managing the top of the outbound funnel through acquisition, enrichment, and management of the prospect database as well as strategic special projects across the GTM funnel.

This role will work cross-functionally with key business stakeholders across the company including sales, data science Business Technology / IT teams, & marketing. The individual has a well-rounded background - including analytical rigor, experience with quantitative tools, project management, and a mix of strategic and operational work. S / he will be able to quickly jump in, identify strategic projects to improve sales efficiency, and take direct day-to-day ownership of Sales Development Operations in order to drive those key strategic initiatives.

We are growing quickly and looking for someone who will be excited to have outsized ownership and impact; someone with an entrepreneurial spirit who is eager to identify inefficiencies and own solutioning. There will be countless opportunities to make an impact on the overall growth of ServiceTitan.

What you'll do :

• Own your day-to-day functions across the Pipeline operations team, including database performance improvements, territory design, and automation implementations
• Drive strategic initiatives including redesigning processes and technology tools to improve the efficiency and effectiveness of our Database and broader pipeline funnel
• Partner with Data Science and Data Engineering teams on ways to improve prospect database and pipeline outcomes
• Incubate strategic "special projects" in collaboration with leaders within the RevOps function
• Manage an 'at scale' sales process through process creation and system design
• Discover the "so what" in performance data, distilling down to actionable insights that drive improved decision-making and business pivots
• Partner with our Sales and Sales Development leaders to help them understand their performance, root causes and help them improve and scale their operations
• Present insights in Weekly / Bi-weekly report outs on database performance and roadmap focus areas

What you'll bring :

Be Human With Us :

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer :

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career :

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Salary : $136,600 - $182,600