What are the responsibilities and job description for the Loan Servicing Representative II position at SERVICING SOLUTIONS LLC?
The Loan Servicing Representative II (LSR II) is a critical role within Servicing Solutions working to resolve accounts potentially 31 to 60 days past due. This role is pivotal in preventing loan losses through progressive collection efforts. Ideal candidates will have strong negotiation skills working to bring accounts current with a combination of payments and available tools to assist customers.The Loan Servicing Representative II (LSR II) is a critical role within Servicing Solutions working to resolve accounts potentially 31 to 60 days past due. This role is pivotal in preventing loan losses through progressive collection efforts. Ideal candidates will have strong negotiation skills working to bring accounts current with a combination of payments and available tools to assist customers.
Job Duties:
- Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.
- Negotiate with customers to create payment solutions based on individual circumstances.
- Meet and exceed daily goals and monthly goals.
- Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
- Demonstrates ability to be a team player.
- Collect accounts that are past due.
- Bring delinquency down in assigned queue and overall delinquency.
- Conduct skip-tracing activity to generate potential leads on customer or collateral.
- Handle high volume of calls in a high stress environment.
- Meet quality assurance and productivity standards