What are the responsibilities and job description for the Executive Customer Service Representative position at SERVIT INC?
Description:
- Responsible for maintaining effective, long-term client relationships by conducting regularly scheduled calls and meetings to understand client needs.
- Calling all current clients to check the status of their account needs and satisfaction, letting them know about additional offerings that may benefit their future goals.
- Serve as a point of contact for our clients, to maintain and enhance our commitment to exceptional customer service, escalating queries and concerns when necessary.
- Maintain current account records, call recaps and documentation in accordance with company policies and expectations.
- Assist Account Managers in maintaining client road maps, documentation and administrative support.
- Work with Account Managers and senior leadership to find appropriate solutions to client problems.
- Provide regular and appropriate status updates to senior leadership.
- Assist in the preparation of proposals, presentations, and pitches for new business opportunities, innovations, or operational improvements.
- Assist in department projects, as needed.
- 5 years of experience in a client services role working with high level contacts.
- Strong relationship building skills and the ability to work in cross-functional teams to achieve timely results.
- Experience with all Microsoft office programs, able to learn new software and programs necessary to complete the tasks of this role.
- Highly organized and detailed oriented, able to write well to recap all calls, create presentations and proposals.
- Proactive and problem-solving mindset.
- Passion for delivering exceptional client experiences and service.
- Excellent interpersonal communication skills.
- Ability to be coached and able to work independently with defined processes.
