Help Desk Tier 1: Part-Time Weekends

Position: Help Desk Tier 1 (Part-Time Weekends)

Shifts Available:

• Saturday & Sunday: 7:00 AM - 2:00 PM
• Saturday & Sunday: 4:00 PM - 1:00 AM

Job Summary:
The Help Desk Engineer Tier 1 is responsible for providing exceptional first-level technical support to customers, addressing and resolving Level 1 issues, and escalating cases as needed. This role serves as the primary liaison between the company and its customers, ensuring timely resolution, client satisfaction, and documentation of solutions. The engineer will handle remote support for customer environments, including server maintenance, ticket remediation, and adherence to established processes and procedures.

The ideal candidate communicates proactively with team members, management, project stakeholders, and clients, ensuring all issues are documented and resolved efficiently with appropriate urgency.

Primary Responsibilities:

• Deliver Level 1 technical support and escalate unresolved issues.
• Act as a bridge between the company and clients, ensuring feedback and documentation are effectively communicated.
• Provide server support and perform remediation for client tickets.
• Follow company and departmental processes and procedures.
• Ensure all resolutions are clearly documented and shared for knowledge-building.
• Maintain high levels of client satisfaction and accountability during issue resolution.

Required Skills & Qualifications:

• Experience:
• 2 years of experience with Microsoft Desktop OS (Windows 7-10).
• 2 years of experience with Microsoft Windows Server OS (2008-2016).
• 2 years of experience with Active Directory, DHCP, DNS, and related server roles/services.
• 2 years of experience with business productivity tools (e.g., Microsoft Office, Office 365, G Suite).
• Network LAN/WAN experience (TCP/IP, Subnetting, VLAN, VPNs, remote management tools).
• Hands-on experience with Microsoft Exchange Server and Exchange Online.
• Working knowledge of VMware and Hyper-V virtualization platforms.
• Basic understanding of MacOS.
• IT Security Knowledge:
• Familiarity with malware remediation, antivirus tools, and endpoint security solutions.

Requirements:

• Must pass a criminal background check, E-Verify citizenship verification, and motor vehicle report (MVR) review.

Preferred Qualities:

• Strong communication and interpersonal skills.
• Proactive approach to problem-solving and issue resolution.
• Ability to work collaboratively in a fast-paced environment.

Join Us:
If you’re a dedicated IT professional seeking a part-time opportunity to enhance your technical skills while providing top-notch customer service, we’d love to hear from you!

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• Weekends only

Application Question(s):

• Have you reviewed this full job posting and confirm that the salary, hours and location all meet your needs in order to be considered for this role.

Education:

• High school or equivalent (Preferred)

Experience:

• Windows Operating Systems: 2 years (Required)
• Active Directory: 2 years (Required)
• Microsoft Exchange: 2 years (Required)
• Customer Service/Help Desk: 2 years (Required)
• Microsoft Windows Server: 2 years (Preferred)
• Computer networking: 2 years (Preferred)

Ability to Relocate:

• Kennesaw, GA 30144: Relocate before starting work (Required)

Work Location: In person

Application Deadline: 11/21/2021

Salary : $17 - $20