Customer Service/Accounting Clerk

Job Description Summary

Provide personalized and competent customer service to internal and external customers inquiring about invoices, vendor maintenance, payments, as well as process, policy, and procedures in Accounts Payable related applications. Responds to inquiries via phone call, email, or internal ticket system from our locations and vendors. Takes the initiative to communicate with co-workers and internal departments to clarify any inquiry they need assistance with.

Job Responsibilities

Answers incoming customer calls, emails, and tickets; patiently and attentively listen to customer's concerns and questions to identify the core needs. Reiterates the identified concerns or needs to ensure agreement. Clearly communicate resolution options and timeframes. Enters incoming callers contact information, issues, and resolutions in software.

Discuss and escalates advanced issues to management for input or resolution.

Initiate outbound customer calls to provide issue resolution or follow up.

Completes responsibilities within company policies, procedures, and compliant with regulations.

Responds to inquiries received through email and telephone and appropriately directs as needed.

Provide metrics for team performance on a weekly basis. Recommends efficiencies to management with the outcome to improve Key Performance Metrics.

Provides colleagues with feedback on work output. Drafts Standard Operating Procedures (SOPs) and Job Aids with an appropriate level of detail for user needs.

Assists with the audit of reimbursable Expense Reports and confirms payment inquiries on the bank online portals.

Takes the initiative to learn and remain current on company products and industry terminology to facilitate customer issue resolution.

Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from supervisor. Notifies when workload is light and volunteers for additional work. Adjusts quickly to new work structures, processes, requirements, or cultures.

Assist with other recurring monthly assignments delegated by supervisor.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• At least four (4) years Customer Service experience
• Experience using call center phone software a plus
• Advanced knowledge of Oracle or other similar ERP accounting software

Skills & Abilities

• Professional verbal and written communication skills with the ability to remain steadfast under duress
• Strong organization skills with the ability to manage large workload
• Ability to respond quickly and accurately to various requests
• Ability to prioritize tasks
• Attention to detail
• Professionalism
• Excellent Listening and empathy skills
• Dedication to customer satisfaction
• Proficient with database software, MS Office, Word, Excel, and Power Point
• Be able to work independently.
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated.

Job Type: Contract

Pay: Up to $21.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer Service: 4 years (Required)
• Accounting software: 2 years (Required)

Work Location: In person

Salary : $21