What are the responsibilities and job description for the Client Account Manager position at Servpro Industries Inc?
About SERVPRO
SERVPRO has been a trusted leader in fire and water cleanup and restoration services for over 50 years, operating across the United States and Canada. Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team.
Job Summary
The Managed Account Specialist position serves as the primary point of contact for Managed Program Clients, responsible for ensuring program compliance, providing exceptional customer service, and managing day-to-day job volume for selected accounts.
Major Duties and Responsibilities
- Commercial Managed Account Process: Manage scope of work, facilitate cost estimate approvals, and ensure proper documentation of job process.
- Client Communication: Respond to inquiries, provide timely updates, and address client concerns.
- Service Provider Compliance: Monitor and enforce adherence to program guidelines, ensuring quality job delivery.
- Account Maintenance: Develop and implement strategies for new client rollouts, retention efforts, and program services expansion.
Benefits
We offer an excellent benefits package, including a competitive salary, comprehensive health insurance, retirement savings plan, paid time-off, paid holidays, and employee assistance programs.
