What are the responsibilities and job description for the Key Accounts Coordinator position at Servpro Industries, LLC?
Key Accounts Coordinator
What we offer
- Excellent health benefits plan, which includes medical, vision and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid time-off and paid holidays
- Paid parental leave
- Company-paid mental health benefit through Headspace
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
Job Summary
Work closely with the Key Accounts Managers (KAMs) to implement, strengthen, and grow Key Accounts programs through high level client contact activity, project management, and customer service. The KAC will act as the liaison between the Key Accounts client, National Accounts Team, and Franchise system to build profitable relationships in all regions.
Major Duties and Responsibilities
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Key Accounts Support: Provide Customer Service and Support to both internal and external clients.
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Contract/Bulletin Development and Implementation: Work with respective KAMs to draft and monitor contract/bulletin and implementation plans for each key account.
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Program Maintenance: Work with respective KAMs to maintain, grow and strengthen Key Accounts Programs.
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Special Projects (as requested): Assist KAMs with projects related to Key Accounts. Ensure projects are defined and implemented timely to meet client(s) needs.
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Payment and Issue Resolution: Assist with Customer Service and Payment issue to completion.
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Maintain current and accurate records (paper and electronic) of account and contact information.
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Event support (i.e PLRB, Client Specific Showcases)
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Back Up Call Center Agent Qualify and Dispatch Claims, as needed.
Required Qualifications
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Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
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Inside Sales/Business Development and/or Customer Service Experience.
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Property Insurance Experience, a plus.
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Proficient in the use of Microsoft Word and PowerPoint.
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Knowledge of Outlook, Excel, and Client Relationship Management (CRM) software a plus.
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Strong Customer Service Skills.
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Communications Skills.
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Computer Skills
Education
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Business Management, Marketing and/or Related Degree
Working Conditions
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Fast-paced, high pressure office environment.
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Standard working hours, based on a 40 hour work week.
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Additional working hours required as needed to complete testing assignments and projects on schedule.
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Minimal travel as required for business needs.
About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
