Learning & Development Specialist - Generalist

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Learning & Development Specialist, Generalist plays a versatile role, stepping in for specialized training positions as needed while also facilitating franchise leadership and organizational development initiatives. This role serves a diverse audience through in-person, on-demand, and virtual modalities and reports to the Manager, Franchise Learning & Development.

You will

• Provide backup support for Office Management, Production, and Revenue Operations Specialists, delivering training on office processes, remediation/construction, and business development as needed.
• Develop and facilitate training on franchise leadership skills (e.g., decision-making, team management) and organizational development topics (e.g., scale, change management, culture building)
• Create and deliver training content through multiple modalities: in-person learning experiences, on-demand modules (e.g., videos, e-learning), and virtual sessions, ensuring accessibility and engagement for all learners.
• Tailor training to accommodate learners with diverse experience levels, from novices to seasoned professionals, while maintaining high standards for content quality and delivery.
• Collaborate with specialists and SMEs to ensure consistency and alignment across all training programs.
• Stay informed on trends in leadership, organizational development, and franchise operations to enhance training offerings.
• Assess training effectiveness, analyze performance metrics, and adjust content based on participant feedback and business outcomes.

You have

• 3 years of experience in training, office management, or a related role, preferably in a SERVPRO franchise or service-based environment.
• Solid knowledge in office processes, finance, audits, royalties, and common office software.
• Experience designing and delivering training across in-person, virtual, and on-demand formats.
• Proficiency in learning platforms and multimedia content creation tools.
• Ability to simplify complex financial and software concepts for varied learners.
• Strong organizational skills to manage multiple training projects.
• Expertise in franchise office management processes, procedures, and team-building principles preferred.

Education

• Bachelor's degree in related field preferred, or an equivalent combination of education and relevant work-related experience.

Working Conditions

• Ability to work a hybrid schedule with at least three days per week on-site presence at SERVPRO HQ with some travel for necessary training and corporate events.
• Fast-paced, high pressure office environment.
• Standard working hours based on a 40 hour work week.
• Additional working hours required as needed to complete testing assignments and projects on schedule.
• Work location: On-site/hybrid

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.