Travel Specialist

Job Description

We offer an excellent health benefits plan, including medical, vision, and dental options. Additionally, we provide generous paid time-off and paid holidays. Our facilities also feature two on-site fitness rooms and an Employee Assistance Program.

Equipment Specialist Role

The Equipment Specialist supports the Equipment Manager in maintaining current product lines and identifying new equipment products and technologies. Key responsibilities include operating equipment, monitoring performance, and providing customer support via phone and email.

Main Responsibilities:

• Develop working knowledge of all equipment, including general operation, troubleshooting steps, and repair actions.
• Handle in-bound calls and emails concerning all aspects of the professional equipment line.
• Provide guidance and expertise to help diagnose issues and recommend repair steps.
• Support new equipment validation process, including initial equipment setup, operation, and breakdown.
• Record data on spreadsheets during evaluation process.
• Assist with equipment documentation editing and review, including manuals, parts lists, and product education videos.
• Maintain equipment receipt, storage, and shipping.
• Participate in developing and amending equipment testing protocols used in equipment evaluation.
• Coordinate truck mount installations with Product and Vehicle Sales departments and truck mount installers.
• Create and maintain documentation and photos for files related to each installation.
• Help maintain and edit online documentation/education for equipment work group.
• Support the Equipment Manager in preparing technical documents and presentations as needed.
• Coordinate employee equipment "take home" program, including scheduling, tracking, and assessing equipment designated for take-home use.

Requirements:

• 1-5 years of relevant experience in equipment maintenance and/or equipment troubleshooting.
• Working knowledge of basic equipment maintenance and maintenance tools.
• Ability to read, write, and communicate technical information effectively with employees, customers, suppliers, and other stakeholders.
• Familiarity with the water and fire restoration environment or experience with a related business, such as auto parts or hardware store, is beneficial.
• Adaptability and ability to work with competing demands due to external factors like storm and franchise demand.
• Strong computer skills and proficiency with Microsoft Office Suite, particularly Excel and Word.
• A strong desire to support the company's strategic plan and be a team player.