What we offer
- Comprehensive health benefits including medical, vision, and dental options
- 401(k) with company match
- Profit-sharing program
- Generous paid time-off and holidays
- Paid parental leave
- Company-sponsored mental health support through Headspace
- Two free on-site fitness centers
- Employee Assistance Program
- Employee Resource Groups
- Development programs for personal and professional growth
Job Summary
As a vital leader in our organization reporting to the Chief Technology Officer, you will oversee a portfolio of initiatives focused on commercial, productivity, process improvements, and systems implementations aimed at enhancing growth, profitability, and customer experience, as well as fostering management and staff development.
Your role will prioritize improving franchisee satisfaction and optimizing the SERVPRO brand, which currently supports 450 corporate users and over 2,200 franchises. You will develop strong relationships with key stakeholders to ensure that transformational projects and outcomes align with our business strategy.
Your Responsibilities
Strategy
Collaborate with executive leadership to select and implement high-priority transformation projects.Conduct annual reviews of the SERVPRO strategic plan with senior leadership and the board to ensure alignment on the project roadmap.Maintain a comprehensive view of the enterprise project portfolio to optimize project sequencing and outcomes.Utilize Lean principles to identify innovative improvements to enhance efficiency and effectiveness.Governance
Organize multiple enterprise initiatives into a cohesive and prioritized portfolio with careful oversight from a Steering Team.Manage the intake of new initiatives in collaboration with the Strategic and Annual Operating Plan.Work with the CFO and CTO to establish operational KPIs and financial targets for initiatives.Identify and manage interdependencies across initiatives.Leverage technology to boost communication and accountability, promoting alignment and managing resistance to change across the organization.Execution
Define and implement problem-solving and project management methodologies to enhance Servpro's operational agility.Partner with the IT PMO to ensure disciplined project deployment.Collaborate with business leaders to recruit and manage project leaders for key initiatives.Facilitate continuous evaluation of processes in relation to customer needs.Organizational Alignment
Model Servpro's core values to promote process discipline and engagement.Communicate goals and objectives of transformation activities with ongoing measurement of results.Integrate change management strategies into all project plans.Encourage knowledge sharing across departments and promote continuous improvement initiatives.Identify and address capability gaps within the organization.Foster an accountable, success-oriented environment.Develop lasting partnerships with franchisees, vendors, and internal stakeholders.Qualifications
Willingness to work at SERVPRO's headquarters in Gallatin, Tennessee.Bachelor's Degree required; MBA preferred.8-15 years of experience in program and project management or consulting, ideally in restoration and property mitigation sectors.Deep expertise in Lean methodologies.Proven experience in leading large-scale change initiatives from strategy to delivery.Excellent organizational skills and a strong track record in program management.Exceptional strategic planning, influencing, and communication abilities.Demonstrated initiative with strong problem-solving skills.Adaptability and proficiency in change management.Proven relationship-building skills at all organizational levels.A passion for continuous learning and sharing knowledge with others.About SERVPRO
SERVPRO® has been a trusted leader in fire and water cleanup and restoration for over 50 years, serving clients throughout the U.S. and Canada. Our 2,200 independently operated franchises are supported by a dedicated headquarters team committed to fostering a diverse professional community where we celebrate our unique contributions and work collaboratively towards success.
SERVPRO is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
