Director of Marketing

Benefits :

• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Profit sharing

We are the leader in the residential and commercial disaster recovery industry (primarily water and fire losses) and are looking to add a dynamic and proven leader to help take our marketing team and programs to the NEXT LEVEL. If you have both a proven marketing and leadership track record, are passionate about helping people, can solve problems, effectively coach and mentor a team of professionals, and can multi-task in a fast-paced environment then don't miss this exciting career opportunity in our growing company in a recession-proof industry.

The ideal candidate will have cleaning, restoration industry, or insurance industry sales experience.

Primary Responsibilities :

1. Create an annual marketing business plan with specific goals that align with overall annual company objectives and growth initiatives.

2. Develop annual marketing budget – provide quarterly updates to business owner and GM.

3. Oversee the day-to-day management of the Marketing & Customer Service Teams.

4. Provide oversight to all social media and online marketing activities, including managing online reviews and working to address any negative feedback received.

5. Work with the marketing team to build and maintain relationships with insurance agencies, first responders, local government centers of influence (COIs), and other local community and networking opportunities to ensure client satisfaction and additional business.

6. Actively support the continued professional development of the Marketing Team through regular coaching / mentoring and team calling opportunities.

7. Actively participate as a senior management presence in local large loss events – helping coordinate communication with key stakeholders and decision makers.

9.    Regular reporting and updating to the owner and GM, as needed, or required.

10.    Work with other company division managers to ensure an exceptional customer experience across the entire operation.

12.    Actively participate in Franchise Advisory Board meetings.

13.    Maintain regular communication (at least quarterly) with our POC at approximately 15 commercial house accounts.

14.    Assist HR Manager with recruiting, hiring, training, and retaining existing Marketing Team employees.

15.    Help determine and oversee the planning of all significant franchise marketing activities and large-scale networking events; including reviewing and approving sponsorships, networking affiliations, client entertainment, CE events, etc.

16.    Manage the Marketing Coordinator and assist with preparing and reviewing various quarterly tracking and reporting spreadsheets using Excel, Google Sheets, Salesforce, and WorkCenter.

17.    Confirm with Accounts Payable Department that all individual marketing team expense reports are turned in and documented properly each month.

Necessary Experience and Skill Set :

1.        Effective written and oral communication

2.        Intermediate math skills – familiar with creating and using MS Excel and Google Sheets

3.        5 years of demonstrated marketing management experience, restoration industry experience a huge plus

4.        Proficient computer skills and comfort level with learning technology

5.        Excellent leadership, coaching, and problem-solving skills

6.        Knowledgeable at job costing, tracking ROI, and basic accounting

7.        Ability to successfully complete a background check subject to applicable law

Normal Working Hours, Additional Working Hours, and Travel Requirements :

This is a full-time salaried position working varying hours as needed between 7 : 30 a.m. and 5 : 30 p.m., Monday–Friday, 45 hours per week minimum. This position will require occasional working after hours attending area networking events and also in the company on-call rotation (1-2X per quarter) and weekend work as needed responding to large client emergency events. Travel is primarily local during the business day; however, some out-of-area and overnight travel may be expected for area meetings, training, tradeshows, and annual company convention.

Benefits :

Primary Office Location : New Albany, IN

SERVPRO® is an equal opportunity employer and never discriminates based on race, age, ethnicity, sexual orientation, ability, veteran status or gender.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Salary : $70,000 - $80,000